Senior Project Manager (Professional Services) - West

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software / SaaS, Customer Success / Professional ServicesIndustries

Requirements

Candidates should possess a Bachelor's degree and demonstrate at least 5 years of project management experience, particularly within professional services, with a strong understanding of customer onboarding and engagement. Excellent communication and interpersonal skills are required, along with the ability to manage multiple projects simultaneously and a commitment to delivering high-quality results.

Responsibilities

As a Senior Project Manager, you will oversee the successful execution of professional services engagements, collaborating with cross-functional teams to ensure timely and high-quality delivery of services. You will manage customer expectations, create Statements of Work, run point on timelines and change management, and drive actionable success metrics. Furthermore, you will project manage enterprise customer onboarding, partner with Customer Success Managers to review customer health, and assist with the onboarding of multiple teams and users, while also occasionally driving internal projects such as product feature betas and migrations.

Skills

Project Management

Customer Success

Professional Services

Onboarding

Cross-functional Collaboration

Planning

Attention to Detail

Tines

Automates workflows to enhance productivity

About Tines

Tines offers a platform that helps businesses automate their workflows to improve productivity. The platform allows users to streamline routine tasks, reducing repetitive work, unnecessary notifications, and information silos. It is designed to be user-friendly and can easily fit into existing business processes. Tines supports various functions such as employee lifecycle management, software development lifecycle management, ticket management, and incident alerts, among others. Unlike many competitors, Tines focuses on providing a comprehensive solution that integrates multiple aspects of business operations into one platform. The goal of Tines is to save time and enhance efficiency for teams across different industries by automating their workflows.

Dublin, IrelandHeadquarters

2018Year Founded

$142.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Company Equity

Risks

Emerging no-code platforms could threaten Tines' market share with innovative solutions.

Rapid AI integration may outpace Tines' development, risking competitive edge loss.

Economic uncertainties may reduce client spending on automation tools, impacting revenue.

Differentiation

Tines offers a no-code platform for automating security workflows, enhancing team productivity.

The platform integrates with various business processes, reducing duplicate efforts and information silos.

Tines' subscription model allows flexible pricing based on team size and business needs.

Upsides

Tines secured $50M to enhance AI integration and expand market reach in 2023.

Partnership with Criminal IP boosts platform capabilities with advanced threat intelligence.

Growing demand for no-code platforms empowers non-technical teams to automate workflows.

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