Senior Sales Operations Manager

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $92.5K - $144.4K

Wrapbook is a smart, intuitive platform that simplifies production payroll and accounting, making it easier, faster, and more secure. We offer a unified payroll platform connecting production, accounting, cast, and crew in one place. Wrapbook empowers production teams with tools for project management, payments, expense tracking, and data-driven insights, while enabling workers to manage timecards, track pay, and onboard from any device. Our platform brings clarity and dependability to production payroll, boosting team productivity. We are trusted by leading production companies like SMUGGLER, Tuff, and GhostRobot. Our team of over 250 professionals across the USA and Canada comprises experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, and Facebook. Wrapbook is supported by prominent investors including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital, with $130M raised and a strong financial standing.

The Opportunity

Senior Sales Operations Manager - Remote (USA / Canada)

As the Sr. Sales Operations Manager at Wrapbook, you will partner strategically with sales leadership and act as a force multiplier for the go-to-market team. Your role will involve architecting and operationalizing sales processes, implementing tools for automation and data quality, and delivering actionable insights to guide business decisions. You will be comfortable with both tactical details and strategic impact.

What You'll Do

• Define, Implement, and Manage our Deal Desk
  • Define and implement Deal Desk processes as a strategic lever in our GTM motions, including tracking requests, approvals, contracts, and implementation for custom pricing.
  • Partner closely with the GTM Systems Architect to gather requirements, scope, and build these processes in our CRM.
  • Manage the Deal Desk on an ongoing basis, continuously and proactively identifying bottlenecks and areas for optimization to iteratively drive business value.
• Own and Optimize Sales Processes
  • Champion our sales processes and methodology, partnering closely with Sales leadership and Enablement to drive adoption and accountability.
  • Monitor and report on the impact of changes to our processes through the funnel.
• Deliver Best-in-Class Forecasting & Pipeline Management
  • Support GTM forecasting processes, partnering with Sales leadership to drive a high degree of accountability for behaviors that lead to improved outcomes and accuracy.
  • Manage the forecasting process from seller-level inputs to C-Suite level roll-ups.
• Enable Cross-Functional Alignment
  • Collaborate with Marketing, Product, and Customer Success to ensure sales motions align with broader GTM strategy.
  • Enable feedback flow between GTM and cross-functional teams.
  • Optimize key handoffs between Marketing → Sales → Implementation → Customer Success.
• Build High-Impact Reporting & Insights
  • Own executive-level reporting on pipeline health, conversion metrics, and sales performance.
  • Proactively identify trends, surface risks, and recommend solutions using a data-driven approach, partnering closely with the GTM Insights and Analytics Manager.
  • Create a data-driven sales environment where everyone has access to team and individual performance through dashboards and tools that help accelerate performance.
  • Lead ad-hoc analytical projects supporting key company initiatives as required.
• Champion Tool Adoption and Automation
  • Design and continuously refine end-to-end sales workflows to improve quality of inputs, increase rep efficiency, and minimize manual data entry.
  • Drive process adoption across the team with clear documentation and feedback loops.
  • Identify opportunities to leverage current or new tooling to automate manual processes, reduce friction, and improve user experience.
  • Proactively identify areas where AI can be leveraged.