Strategy & Operations Manager

Employment Type: Full-Time Location Type: Remote (Anywhere within the United States) Salary: $114,000 - $125,000 USD (Base salary will vary based on relevant experience, job-related skills and qualifications)

Position Overview

As a Strategy & Operations Manager, you will report to the Manager of Strategy & Operations and play a key role in driving strategic planning, process improvements, and identifying growth opportunities. You will partner with cross-functional teams, including Sales, Marketing, and Customer Experience, to enhance our go-to-market execution, drive operational efficiency, and maximize top- and bottom-line growth.

Responsibilities

In a typical day, you might:

• Conduct and synthesize deep-dive analysis into market opportunities, customer data, and sales trends to provide strategic recommendations, influencing decision-making across teams.
• Support strategic planning efforts, mainly focused on post-sales retention targets and customer success resource plans.
• Develop robust forecasting and reporting frameworks to track key performance metrics.
• Collaborate with leadership and stakeholders to drive cross-functional initiatives.
• Evaluate and refine operational processes to drive team efficiency.

Requirements

Here’s what we’re looking for:

• 2+ years of experience in Strategy, Business Operations, or a related field with a post-sales focus.
• Proven ability to analyze and present data, build reports, and drive strategic recommendations.
• Experience identifying and implementing operational process improvements and scaling business practices.
• Familiarity with tools such as Salesforce, SQL, Looker, BigQuery, and Excel/Google Sheets.
• Experience influencing and collaborating with C-suite and VP-level executives.

Impact

In 6 Months:

• Implement and refine reporting and forecasting models to help Sales and CX make better decisions.
• Leverage recent internal and market trends to define our ideal customer profile.

In 12 Months:

• Lead the churn and CX territory planning processes, creating a structured approach to our long-term goals.

About Fullstory

Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. It makes every customer experience smoother and more personalized and empowers the employees behind the scenes.

We’re building something special at Fullstory—and we’re looking for teammates who are curious, collaborative, and driven to make an impact. We’re especially excited about the potential of AI to enhance efficiency, spark creativity, and elevate our work. If that resonates, explore our Winning Ways to see the values that guide how we work and grow together.

How We Support You

Fullstorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:

• Autonomy and flexibility: From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter.
• Benefits: Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.
• Learning opportunities: We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.
• Productivity support: We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.
• Team Collaboration: Connect with fellow Fullstorians in real life through team off-sites, a lively ATL home office, and annual full-company meet-up.
• Paid parental leave: Fullstorians have...

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