Manager, Automation & Process

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Home Services, BiotechnologyIndustries

Requirements

Candidates must have 12+ years of progressive experience in service operations or business transformation, with at least 5 years in people management and a proven track record of building high-performing teams. Deep expertise in service design principles, automation technologies, and AI-enabled process optimization, including hands-on experience with enterprise-scale solutions and advanced analytical capabilities, is essential. A strong leadership presence with the ability to influence executive stakeholders and translate business vision into executable strategies is also required.

Responsibilities

The Manager, Automation & Process will lead and develop a team of 3-4 specialists while personally executing complex process transformations. This role involves owning cross-functional initiatives, advising senior leadership on service transformation, and designing/implementing enterprise-level frameworks for AI-enhanced service delivery. Responsibilities include driving deep-dive analyses, establishing governance frameworks for automation, acting as a liaison between Service Operations and Business Applications, and creating documentation and training materials for enterprise-scale deployment.

Skills

Automation

Process Improvement

Leadership

Team Development

Service Transformation

Operational Excellence

Program Management

Customer Experience

Workforce Management

Thumbtack

Online marketplace connecting consumers with local professionals

About Thumbtack

Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$680.3MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Paid Holidays

Phone/Internet Stipend

Mental Health Support

Risks

Increased competition from OfferUp could dilute Thumbtack's market share.

Dependency on RentRedi partnership may risk customer acquisition dynamics.

Reliance on external funding could be risky if market conditions change.

Differentiation

Thumbtack connects users with 300,000 local service businesses across the U.S.

The platform offers personalized guidance and cost estimates for various home services.

Thumbtack charges professionals for leads, ensuring a straightforward revenue model.

Upsides

Partnership with OfferUp expands market reach and customer base.

$75 million financing boosts technology investment and service expansion.

Experienced leaders enhance legal and user research capabilities, improving trust and experience.

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