CX Program Manager | West Region

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare Technology, Medical DevicesIndustries

Requirements

Candidates must possess a Bachelor's degree, with a Master's degree preferred. A minimum of 6 years of related experience is required with a Bachelor's degree, or 4 years of experience in a similar role with a Master's degree. Experience in device or clinical sales, working with large health systems in a consultative capacity, or healthcare experience in process improvement, cardiovascular leadership, or a clinical degree is preferred.

Responsibilities

The Program Manager will design and execute solutions to improve efficiency and outcomes by partnering internally and externally with sales teams and key stakeholders at large health systems. They will create and lead end-to-end customer experience strategies, differentiating iRhythm as a trusted partner through operational efficiencies and standardization of care. Responsibilities include aligning with brand priorities, collaborating with peers and cross-functional teams, and prioritizing work to meet business goals. The role also involves understanding sales team business plans to support penetration of large health systems and driving physician adoption.

Skills

Program Management

Customer Experience

Customer Journey Design

Stakeholder Management

Sales Support

Commercial Operations

Process Improvement

Adoption Strategy

iRhythm Technologies

Advanced cardiac monitoring solutions provider

About iRhythm Technologies

iRhythm Technologies focuses on cardiac monitoring solutions, with its main product being the Zio Patch, a wearable device that tracks heart rhythms for up to 14 days. This extended monitoring helps healthcare providers detect irregular heart rhythms that shorter monitoring might miss, making it especially useful for patients at risk. The company serves both patients and healthcare providers, generating revenue by selling the Zio Patch and offering data analysis services to interpret the collected heart data. iRhythm aims to improve patient outcomes and streamline healthcare workflows in the cardiac health sector.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$102.8MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Mental Health Support

Hybrid Work Options

Pet Insurance

Risks

Increased competition from emerging cardiac monitoring technologies threatens market share.

FDA warning letter may lead to regulatory scrutiny and potential fines.

Shareholder investigation could result in legal challenges and financial liabilities.

Differentiation

Zio Patch offers up to 14 days of uninterrupted cardiac monitoring.

iRhythm's Zio Patch is the smallest and least conspicuous cardiac diagnostic device.

The company provides data analysis services for actionable insights from Zio Patch data.

Upsides

Wearable health tech market growth aligns with iRhythm's business model.

Telehealth expansion increases demand for remote monitoring solutions like Zio Patch.

AI integration enhances arrhythmia detection accuracy in iRhythm's Zio Patch.

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