[Remote] Vice President of Customer Success at Wander

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Vacation Rental, Hospitality Technology, Property ManagementIndustries

Skills

Key technologies and capabilities for this role

Customer Success StrategyTeam LeadershipSaaSB2B Client SupportProduct OnboardingClient RetentionPerformance MetricsOperational ExcellenceCross-departmental Collaboration

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote with periodic travel as needed.

What experience is required for this role?

Candidates need 10+ years of experience in Customer Success.

What does the role report to?

The position reports to the Chief Operating Officer (COO).

What teams will I lead in this role?

The role leads two core teams: Customer Success – Property Managers (focused on SaaS B2B clients using Wander Sites) and Customer Success – Operated (focused on operated property owners).

What are the main responsibilities of this position?

Key responsibilities include defining the vision and strategy for Customer Success, leading and growing teams across Property Managers and Operated groups, overseeing onboarding and support, ensuring operational excellence, and collaborating cross-functionally.

Wander

Vacation home rentals with hotel amenities

About Wander

Wander.com offers vacation home rentals that come with hotel-grade amenities, catering to a wide range of travelers from casual vacationers to frequent visitors. The platform allows users to browse and book vacation homes through the Wander app, which features a diverse portfolio of properties in various scenic locations. Each rental is designed to provide an enhanced experience, including modern workstations, top-tier cleaning services, and 24/7 concierge support. What sets Wander apart from traditional vacation rental services is its focus on combining the comfort of a home with luxury hotel-like features. The company's goal is to create a relaxing and thoughtful vacation experience for its users, as evidenced by the positive feedback from over 212,603 app users who appreciate the service.

Austin, TexasHeadquarters

2011Year Founded

$31.1MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Benefits

Flexible Work Hours

Remote Work Options

Paid Vacation

Risks

High competition from startups using social media to capture market share.

Over-reliance on luxury market segment vulnerable to economic downturns.

Challenges in maintaining consistent standards across diverse property locations.

Differentiation

Wander offers hotel-grade amenities in vacation rentals, setting it apart from competitors.

The company integrates smart mattresses for personalized sleep experiences, enhancing guest satisfaction.

Wander's diverse property portfolio includes unique locations like Yellowstone Valley and Kauai Cliffs.

Upsides

$100M credit facility from Credit Suisse supports expansion and service enhancement.

Partnership with Once Upon A Coconut attracts health-conscious travelers with sustainable refreshments.

Social media marketing on TikTok and Instagram increases brand visibility among younger demographics.

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