Senior Sales Engineer at Aisera

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Technology, IT Service ManagementIndustries

Requirements

5+ years of experience as a Sales Engineer or Solutions Architect working with enterprise software solutions
Outstanding Presentation and Communication Skills: Must be able to present to various persona and levels within our prospect and customer organizations
Sales Acumen: Required to be an active partner to AEs in the sales process. Ability to understand customer challenges, pains and opportunities, and articulate Aisera's value accordingly
Team Player: Required to collaborate closely with all necessary stakeholders - both internal and external - to help drive successful close of deals and to help launch customers into production successfully
Bachelor’s or higher degree in computer science, engineering, or related technical field
Hands-on experience with java, javascript, python, or other scripting/programming languages
Experience with IT, IT Automation, and Technical Support systems is a big plus
Familiarity with AI/ML and related technologies
Remote employees within the USA located in EST

Responsibilities

Active participant in the sales process, with an emphasis on technical discovery diligence
Own the technical product overview and objection handling aspects
Build and deliver compelling demos to showcase the art of the possible
Define, build, and execute Proof of Concepts
Troubleshoot issues and/or escalate to necessary teams during demo prep and POCs
Lead coordination of additional Aisera technical resources to help secure the deal
Participate in necessary onboarding activities: work closely with CSMs, CSEs, SAs for onboarding, education, workshops, escalation management and other activities to ensure successful customer launch
Own collecting and driving product feedback

Skills

Key technologies and capabilities for this role

Sales EngineeringConversational AIGenerative AILLMsAI WorkflowsIntegrationsITSMAISMTechnical Sales

Questions & Answers

Common questions about this position

Is this role remote-friendly?

Aisera employs remote employees within the USA located in EST for this role.

What experience is required for the Senior Sales Engineer role?

Candidates need 5+ years of experience as a Sales Engineer or similar role.

What is the company culture like at Aisera?

Aisera gives employees a lot of responsibility and ownership, hires from diverse backgrounds, and emphasizes empathy for customers and team members. The team is dynamic, fast-paced, and focused on innovation.

What are the growth opportunities in this role?

This is a highly visible role with unbound growth opportunities on a small, important team.

What makes a strong candidate for this position?

Strong candidates are resourceful, selfless team players who go above and beyond, love to move fast, be challenged, and win, with experience bridging sales and engineering.

Aisera

Develops AI chatbots for IT operations

About Aisera

Aisera develops chatbots and process-centric AI solutions specifically for IT operations. Their chatbots are designed to engage in human-like conversations, allowing clients to access self-service options that help reduce costs associated with service desks. Aisera primarily serves organizations that seek customizable virtual agents to modernize their IT operations and minimize unplanned outages. Their products can be quickly deployed, giving them an advantage in the fast-growing AI and machine learning market. Aisera's revenue comes from selling these AI solutions, which not only help businesses cut costs by deflecting support tickets and reducing wait times but also improve customer experience through personalized interactions. Additionally, Aisera allows clients to create their own bot experiences, enabling them to operationalize their generative AI applications or deploy chatbots trained on their specific data in a matter of weeks.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$212.5MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees