Senior Revops Analyst, GTM Systems

Position Overview

• Location Type: Remote (Canada and US)
• Job Type: Full Time
• Salary: Not specified

As a Senior RevOps Analyst, GTM Systems, you will be a member of the Revenue Operations team, responsible for the ongoing development and support of our Go-To-Market systems at 1Password. This is a high-impact role responsible for translating business needs into scalable configurations, including automations, workflows, user roles, dashboards, and frameworks. You will be working closely with GTM leaders, business units such as Marketing, Sales, Customer Success, Legal, Finance and Product, and various subject matter experts to identify, configure, and deploy new business processes. This is a remote opportunity.

Requirements

• Experience: 5+ years of experience in systems administration, business systems support, or Marketing/Sales/Customer Success operations.
• Salesforce Administration: 5+ years of (Certified) Salesforce administration experience at a high-growth SaaS company.
• Salesforce Proficiency: Strong understanding of standard Salesforce functions, including:
  • Native and custom objects
  • Page layouts
  • Validation rules
  • Workflows
  • Alerts
  • Process Builder actions
  • 3rd-party technology integrations
  • User management
  • Roles, profiles, permission sets, sharing rules, and security settings
• Project Delivery: Demonstrated ability to deliver numerous complex Salesforce projects from ideation to launch.
• Marketing Tools: Working knowledge of Marketing tools (such as Marketo, 6Sense, Outreach, etc.).
• Data Enrichment Tools: Working knowledge of data enrichment tools (ZoomInfo, Clearbit, etc.).
• Customer Success Tools: Hands-on experience of Customer Success tools such as Gainsight (or a similar CSP), Front, Cerb, Zendesk, etc.
• Operational Tools: Working knowledge of other operational tools such as Asana and Slack integrations.
• Agile Experience: Experience working in an agile environment utilizing sandbox architecture to manage releases.

Responsibilities

• Translate business requirements into scalable Salesforce configurations (automations, workflows, user roles, dashboards, and frameworks).
• Customize and configure Salesforce to align with business requirements.
• Collaborate with internal teams to define functional and technical requirements.
• Create and modify fields, page layouts, validation rules, workflows, alerts, and other Salesforce features.
• Work with GTM leaders, business units (Marketing, Sales, Customer Success, Legal, Finance, and Product), and subject matter experts.
• Deliver end-to-end Salesforce projects.
• Maintain and troubleshoot Salesforce systems.

Application Instructions

• Not specified in the job description.

Company Information

• Company: 1Password
• Vision: To create a safer, simpler digital future for everyone.
• Culture: Values simplicity, honesty, and a human-centric approach to solving problems.