[Remote] Senior Salesforce Administrator at Fetch

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Rewards, Consumer AppsIndustries

Requirements

Comfort with ambiguity and ability to remain effective in a rapidly changing environment
Capacity to identify solutions amidst uncertainty
Proactive approach to overcoming challenges
Thrives on solving complex problems with Salesforce
Understands business processes
Fosters cross-functional relationships
Committed to data integrity
Values curiosity, adaptability, and confidence to explore new tools, especially AI
Ready to learn quickly and think critically
Ability to move fast, challenge the status quo, and shape what's next

Responsibilities

Act as the primary administrator for Fetch’s Salesforce instance and Salesforce data
Customize and administer Salesforce org, focusing on standard and custom configuration (objects, fields, reports, dashboards, automation with flows)
Support cross-functional teams by gathering requirements and building solutions that enhance system efficiency
Provide guidance on basic to intermediate Salesforce functionalities, answering system-related questions from users and assisting in Support channel
Work independently across cross-functional teams to demonstrate features, help solve problems, and automate processes to reduce manual work
Design custom objects, fields, reports, dashboards, and implement automation via flows
Partner with leadership to ensure Salesforce aligns with business goals and reporting requirements
Assist in translating team requirements into Salesforce configurations and user stories
Ensure smooth integration between Salesforce and other platforms, with support from senior team members as needed
Build internal relationships to proactively address issues and improve user experience
Provide top-notch service when addressing user questions
Manage cross-functional projects from start to finish
Identify and execute on opportunities to enhance efficiency in Salesforce or other third-party tools
Alongside the team, manage third-party integrations with revenue operations tools (Groove, ZoomInfo, Snowflake, Winmo, Gong, Hubspot, Ironclad, Outreach, etc.)

Skills

Key technologies and capabilities for this role

SalesforceSalesforce AdministrationCRMTech Stack Integration

Questions & Answers

Common questions about this position

Is this role remote or office-based?

This is a full-time role that can be held from one of our US offices or remotely in the United States.

What are the main responsibilities of the Senior Salesforce Administrator?

Responsibilities include acting as the primary administrator for Fetch’s Salesforce instance and data, customizing and administering the Salesforce org with objects, fields, reports, dashboards, and flows, supporting cross-functional teams by gathering requirements and building solutions, and providing guidance on Salesforce functionalities.

What skills and qualities are needed to succeed in this role?

Success requires thriving on solving complex problems with Salesforce, understanding business processes, fostering cross-functional relationships, commitment to data integrity, comfort with ambiguity, and a proactive approach in a rapidly changing environment.

What is the company culture like at Fetch?

Fetch fosters a people-first culture rooted in trust, accountability, and innovation, valuing curiosity, adaptability, confidence to explore new tools like AI, challenging the status quo, and bringing fun to work. It has been ranked as one of America’s Best Startup Employers by Forbes for two years.

What makes a strong candidate for this Senior Salesforce Administrator role?

Strong candidates thrive on solving complex Salesforce problems, understand business processes, build cross-functional relationships, maintain data integrity, handle ambiguity effectively, and take a proactive approach to challenges while learning quickly.

Fetch

On-demand delivery service for local products

About Fetch

Fetch Delivery Inc. provides on-demand delivery services to individual consumers and local businesses in Santa Fe, NM, and Boulder, CO. Customers can order a variety of products, including groceries, pharmacy items, meals, pet supplies, and more, sourced from hundreds of local businesses. Once an order is placed, Fetch's drivers pick up the items and deliver them directly to the customer's home. The company differentiates itself by focusing on local partnerships and offering a wide range of products, while also providing flexible earning opportunities for drivers. Fetch's goal is to meet the growing consumer demand for convenience and time-saving solutions in the local delivery market.

Irvine, CaliforniaHeadquarters

2013Year Founded

$9.2MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer Software, Consumer GoodsIndustries

11-50Employees

Benefits

Stock options

401k match

Medical, dental, & vision

Pet insurance

Education reimbursement

Flexible PTO

Parental leave

Flexible work schedule

Hybrid work environment

Risks

Increased competition from DoorDash and Uber Eats could overshadow Fetch's market presence.

Rising operational costs may impact Fetch's profitability as it scales delivery services.

Potential regulatory changes in gig economy labor laws could affect Fetch's business model.

Differentiation

Fetch offers a unique receipt-scanning rewards app, enhancing customer loyalty and engagement.

Fetch Delivery specializes in hyper-local delivery, focusing on Santa Fe and Boulder areas.

Fetch integrates AI and ML to optimize delivery logistics and improve user experience.

Upsides

Fetch raised $50 million from Morgan Stanley, indicating strong financial backing and growth potential.

Fetch's appointment of a former Uber executive as CFO strengthens its leadership team.

Fetch's use of AI and gamification can boost user engagement and retention.

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