Senior Representative I, Customer Solutions at ServiceRocket

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum of 6 years of related experience with a Bachelor’s degree; or 4 years and a Master’s degree; or equivalent experience
Proven track record of closing large complex enterprise deals
Atlassian technology knowledge and experience is a significant plus
Experience in working in B2B environments/marketplaces
Experience in working with Tech or IT Services companies
Experience in developing strategic customer relationships and partnerships
Excellent communication, presentation, and negotiation skills
Self-motivated, results-oriented, and driven to exceed expectations
Competency in typical back office support tools and CRM software

Responsibilities

Build and maintain lasting relationships with customers and partners
Perform prospecting activities (cold calling, networking)
Generate leads, manage pipeline, update forecast, and develop account plans
Close opportunities to achieve sales targets
Follow up with customers regularly to ensure needs are met and identify opportunities
Maintain CRM and accounts plans for customers and prospects
Coordinate internal and external resources to improve customer experience
Stay current with ServiceRocket’s offerings and industry trends
Host product demonstrations, webinars, and other online events
Illustrate the value of ServiceRocket’s products and services
Participate in brainstorming, staff meetings, and client meetings
Research and assist with program development for existing customers and new prospects

Skills

Key technologies and capabilities for this role

AtlassianCRMCold CallingNetworkingNegotiationPresentationPipeline ManagementProduct DemonstrationsSales Prospecting

Questions & Answers

Common questions about this position

What is the salary for this Senior Representative I position?

This information is not specified in the job description.

Is this role remote or does it require office work?

The position is primarily remote with potential for onsite work in Palo Alto, CA.

What skills and experience are required for this role?

Candidates need a minimum of 6 years of related experience with a Bachelor’s degree (or equivalent), a proven track record of closing large complex enterprise deals, experience in B2B environments and with Tech/IT Services companies, plus excellent communication, presentation, and negotiation skills.

What is the company culture like at ServiceRocket?

ServiceRocket prides itself on a strong company culture emphasizing a collaborative mindset, employee development, and customer trust.

What makes a strong candidate for this position?

A strong candidate will have a proven track record of closing large complex enterprise deals, experience developing strategic customer relationships, Atlassian technology knowledge, and be self-motivated with excellent communication and negotiation skills.

ServiceRocket

Consulting and services for Atlassian products

About ServiceRocket

ServiceRocket offers solutions and services for Atlassian products like Jira and Confluence, including consulting, training, managed services, licensing, and apps. The company helps businesses of all sizes optimize their use of Atlassian software to improve project management and collaboration. Unlike its competitors, ServiceRocket provides a comprehensive suite of services tailored to enhance the value of Atlassian investments. The goal is to maximize productivity and efficiency for organizations using these tools.

Sydney, AustraliaHeadquarters

2001Year Founded

$270KTotal Funding

SEEDCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

201-500Employees