Sr. Technical Account Manager

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software as a Service (SaaS)Industries

Requirements

Candidates should possess intermediate or advanced knowledge of SQL, familiarity with BI tools such as Mode, Tableau, or Looker, and experience with cloud data platforms like Snowflake, Redshift, BigQuery, or S3. Furthermore, they should be familiar with customer support and product management systems like Zendesk, Jira, and Productboard, and demonstrate strategic problem-solving skills to navigate ambiguity.

Responsibilities

As a Sr. Technical Account Manager, the individual will partner with a Digital Account Manager to co-manage the success of 50+ Pooled Customer accounts, focusing on technical enablement, implementation, and scaled support strategies. They will own technical onboarding and implementation for new customers, serve as the primary technical point of contact for select accounts, proactively identify risks, upsell opportunities, and expansion potential, and contribute to customer-facing documentation and support workflows. Additionally, they will help design and refine engagement strategies, customer programs, and automation tactics to drive long-term retention and efficiency at scale.

Skills

Customer Success

Technical Account Management

Data-Driven Content

Client Success

Technical Communication

Automation

Matic

Simplifies home and auto insurance shopping

About Matic

Matic simplifies the process of obtaining home and auto insurance by providing a digital platform that allows consumers to quickly compare quotes from a network of 40 A-rated insurance carriers. Customers enter their information, and Matic's system retrieves various quotes in seconds, helping them find the best rates and save an average of $639. Unlike traditional insurance shopping, Matic streamlines the experience, saving time and money for users. The company also partners with mortgage servicing organizations to ensure accurate home information, which enhances the accuracy of the quotes. Matic stands out from competitors with its focus on workplace culture, having received multiple awards for its environment where employees feel valued. The goal of Matic is to make the insurance shopping experience quick, easy, and cost-effective for consumers.

Columbus, OhioHeadquarters

2014Year Founded

$76.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

401(k) Retirement Plan

Stock Options

Professional Development Budget

Risks

Increased competition from new insurtech startups could erode Matic's market share.

Rapid technological advancements may strain Matic's financial resources for platform upgrades.

Potential regulatory changes could impose additional compliance costs on Matic.

Differentiation

Matic integrates insurance into home and auto ownership, enhancing customer experience.

The platform offers quick quote comparisons from 40+ A-rated carriers.

Matic partners with mortgage servicers to ensure accurate home information for insurance quotes.

Upsides

Matic raised $30M to expand partnerships and enhance its technology platform.

Partnerships with USA Mortgage and GVC Mortgage expand Matic's market reach.

Embedded insurance trend supports Matic's streamlined purchasing process.

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