Senior Product Manager - Omnichannel Products

About Lucidya

Lucidya is MENA’s leading AI-powered Customer Experience Management (CXM) suite, enabling brands to truly understand and act on customer insights. Our unified platform covers every stage of the CX journey, from social listening and omnichannel conversations to surveys, CDP, customer engagement, and AI-driven analytics.

As we scale our impact across the region, we’re hiring a Senior Product Manager to lead one of our most mission-critical verticals: Omnichannel Conversations. If you're passionate about building intelligent, data-driven customer engagement tools - and thrive in a high-growth, fast-paced environment - we’d love to meet you.

About the Role

As the Senior Product Manager - Omnichannel Products, you’ll own the strategy, roadmap, and execution for our omnichannel messaging and social listening capabilities, a core part of the Lucidya suite used daily by some of MENA’s top enterprise brands.

You’ll work at the intersection of product, data, design, and customer success to build powerful communication tools that help businesses manage and optimize their customer interactions across social, web, chat, and messaging platforms, all in one place.

What You’ll Do

• Own and drive the product vision, roadmap, and execution for Lucidya’s Social Listening and Omnichannel Messaging products.
• Translate complex user needs into clear product opportunities through discovery, validation, and iterative delivery.
• Stay on top of market trends, competitor offerings, and API capabilities across major social and messaging platforms.
• Collaborate with Design, Engineering, and Data Science to build innovative, AI-enhanced features.
• Partner with Sales and Customer Success teams to understand customer challenges and ensure product-market fit.
• Use data (quantitative & qualitative) to monitor feature adoption, retention, and product health.
• Ensure the omnichannel experience integrates smoothly across the Lucidya suite, aligning with our broader CXM vision.
• Be the go-to expert for your product area, from roadmap and metrics to positioning and customer conversations.

What We’re Looking For

• 5+ years of product management experience, with 3+ years in SaaS B2B environments.
• Proven track record in building or scaling data-rich or analytics-based products.
• Strong understanding of social media platforms, APIs, conversational channels, and customer engagement workflows.
• Ability to define, prioritize, and execute on high-impact product opportunities.
• Experience working in agile, cross-functional teams with engineers, designers, and data scientists.
• Strong communication and leadership skills - fluent in English (Arabic is a strong plus).
• Comfortable speaking with enterprise clients, gathering feedback, and turning it into product value.
• Passion for customer experience, digital communication, and the role of AI in CX.

Bonus Points

• Experience with CX platforms, MarTech tools, or support automation suites.
• Familiarity with social listening tech, sentiment analysis, or natural language processing (NLP).
• Worked on multi-product suites or platform-level products with shared services or integrations.

The Process

• Introduction with our MawHub Talent Partner
• 1st Interview with the Head of Product
• Assignment / Take-home Task
• Final / Presentation Interview

Why Join Lucidya?

• Shape the future of customer experience in MENA with an industry-leading platform.
• Join a fast-growing AI company at the forefront of digital transformation.
• Work with a mission-driven, collaborative team obsessed with product excellence.
• Competitive compensation, growth opportunities, and a chance to make real impact.

Additional Details

• Employment Type: full
• Workplace: on_site
• Language: en
• Department: Product
• Published: 2025-07-18
• Remote: No