[Remote] Senior Product Manager, PCGS Customer Experience at Collectors

California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Collectibles, Biotechnology, E-commerceIndustries

Requirements

Candidates should have experience as a Product Manager, with a focus on customer experience and digital transformation. A strong understanding of the collectibles industry, particularly coin collecting, is preferred. The role requires experience in defining product strategy, developing roadmaps, and driving product delivery from discovery to launch. Excellent communication, stakeholder management, and data-driven decision-making skills are essential.

Responsibilities

The Senior Product Manager will own the end-to-end vision for the PCGS customer experience, defining and communicating a unified strategy. They will develop and execute a product roadmap aligned with business goals, partnering with executives, business stakeholders, and engineering teams. Responsibilities include modernizing legacy processes, setting and driving key performance indicators (KPIs) for user experience and growth, mentoring other product managers, and communicating clearly across all levels of the organization.

Skills

Product Management

Customer Experience

User Experience

Digitalization

Technology

Data Analysis

Market Insights

Product Strategy

Roadmap Development

Cross-functional Collaboration

Collectors

Authenticates and grades collectibles items

About Collectors

Collectors.com specializes in the authentication and grading of valuable collectibles, including coins, sports cards, and memorabilia. The company assesses the condition and authenticity of these items, which is essential for determining their market value. Using advanced technologies like computer vision and machine learning, Collectors.com automates the grading process, enhancing both speed and accuracy. This service is crucial for individual collectors, dealers, and investors who want to ensure the quality of their items. Unlike many competitors, Collectors.com not only provides grading services but also offers a subscription model for access to valuable data insights on collectible prices and trends. The company's goal is to support the growing demand for collectible authentication while ensuring employee well-being through competitive benefits.

Santa Ana, CaliforniaHeadquarters

1986Year Founded

$100MTotal Funding

POST_IPO_DEBTCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

401(K) Company Match

Paid Vacation

Paid Holidays

Employee Discounts

Flexible Work Hours

Fun Working Environment

Risks

Rising competition from Beckett Grading Services threatens market share.

Counterfeit collectibles pose a threat to Collectors' credibility.

Economic downturns may reduce demand for Collectors' services.

Differentiation

Collectors integrates AI and machine learning for precise grading and authentication.

Partnerships with eBay and GameStop enhance Collectors' market reach and service offerings.

Collectors offers a comprehensive marketplace with grading, vaulting, and selling services.

Upsides

Increased interest in digital collectibles boosts demand for authentication services.

Fractional ownership trends create new opportunities for grading and authentication.

Growing popularity of online marketplaces expands Collectors' service reach.

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