Principal Tech Product Manager- Conversational AI
LivePerson- Full Time
- Senior (5 to 8 years)
Candidates should possess hands-on experience delivering AI products, particularly those leveraging LLMs such as GPT or Claude, along with a proven track record of successfully launching and scaling impactful products in fast-paced, technical environments. Technical fluency, including familiarity with APIs, AI platforms, or NLP systems, is highly desirable, as is a strong data analysis and experimentation skillset with a metrics-driven approach to decision-making.
As a Principal Product Manager, you will drive the AI product strategy, roadmap, and execution for AI-powered products, with a focus on chatbot experiences and LLM integration; you will own the end-to-end product lifecycle, collaborating deeply with engineering and design teams to craft intuitive, intelligent user experiences; you will champion the voice of the customer through user engagement and feedback loops; and you will leverage data for insight to drive continuous product improvement and AI model refinement, while also influencing executive-level strategy through the lens of AI product innovation.
Digital solutions for insurance claims processing
Assured.Claims provides digital solutions specifically for Property and Casualty (P&C) insurance carriers, focusing on enhancing the claims process. Their platform allows insurers to manage claims digitally, utilizing a combination of artificial intelligence and human interaction to facilitate effective communication with all parties involved. A key feature of their service is the First Notice of Loss (FNOL) web app, which helps insurers collect structured data at the beginning of a claim, leading to improved customer experiences and faster claim resolutions. Assured.Claims differentiates itself by offering a white-label solution, enabling insurers to implement their technology under their own brand without needing to develop it themselves. The company's goal is to streamline the claims process for insurers, ultimately improving efficiency and accuracy in claims handling.