Assured

Principal Product Manager - AI & Conversational Interfaces

Remote

$180,000 – $250,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
InternshipJob Type
UnknownVisa
Artificial Intelligence, Product ManagementIndustries

Position Overview

  • Location Type: Remote
  • Job Type: FullTime
  • Salary: $200K - $220K

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct—costing tens of billions of dollars a year. We can do better. At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world. The challenges we face are deep and diverse—from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.

As a Principal Product Manager at Assured, you will play a pivotal role in defining and executing our product vision, with a focus on AI-driven experiences, large language models (LLMs), and intelligent chat interfaces. You'll lead strategic initiatives that shape the future of our conversational AI platform, working at the intersection of innovation, customer empathy, and technical depth.

Requirements

  • AI/LLM Product Expertise: Hands-on experience delivering AI products, especially those leveraging LLMs (e.g., GPT, Claude) or conversational AI technologies.
  • Proven Product Leadership: A history of successfully launching and scaling impactful products in fast-paced, technical environments.
  • Technical Fluency: Ability to engage in technical conversations with engineering and ML teams — experience with APIs, AI platforms, or NLP systems is a strong plus.
  • Analytical Rigor: Strong data analysis and experimentation skills, with a metrics-driven approach to decision making.

Responsibilities

  • Drive AI Product Strategy: Lead the vision, roadmap, and execution for AI-powered products, with a focus on chatbot experiences, LLM integration, and intelligent automation.
  • Own End-to-End Product Lifecycle: Define, prioritize, and deliver features from concept to launch, ensuring alignment with user needs and business goals.
  • Collaborate Deeply with Engineering & Design: Partner closely with engineering, ML/AI teams, and designers to craft intuitive, intelligent user experiences powered by cutting-edge LLMs.
  • Champion the Voice of the Customer: Engage with users, enterprise clients, and cross-functional stakeholders to gather insights and translate them into impactful product solutions.
  • Leverage Data for Insight: Utilize product usage data, experimentation, and feedback loops to drive continuous product improvement and AI model refinement.
  • Influence at the Executive Level: Work directly with the CEO, CTO, and senior leadership to shape company strategy through the lens of AI product innovation.

Application Instructions

  • (Information not provided in the job description)

Skills

GPT
Claude
LLMs
APIs
AI Platforms
NLP
Data Analysis
Experimentation
Metrics-Driven
User Engagement
Product Lifecycle
Chatbot Experiences

Assured

Digital solutions for insurance claims processing

About Assured

Assured.Claims provides digital solutions specifically for Property and Casualty (P&C) insurance carriers, focusing on enhancing the claims process. Their platform allows insurers to manage claims digitally, utilizing a combination of artificial intelligence and human interaction to facilitate effective communication with all parties involved. A key feature of their service is the First Notice of Loss (FNOL) web app, which helps insurers collect structured data at the beginning of a claim, leading to improved customer experiences and faster claim resolutions. Assured.Claims differentiates itself by offering a white-label solution, enabling insurers to implement their technology under their own brand without needing to develop it themselves. The company's goal is to streamline the claims process for insurers, ultimately improving efficiency and accuracy in claims handling.

Palo Alto, CaliforniaHeadquarters
2019Year Founded
$4.3MTotal Funding
SEEDCompany Stage
Fintech, AI & Machine LearningIndustries
51-200Employees

Benefits

Competitive salary & equity packages
Medical, dental, & vision
Life Insurance
PTO (Uncapped vacation days & paid holidays)
Family Leave
401(k) contribution
Commuter Benefits (Tax-advantaged commuter benefits account)
Health & Dependent Care FSAs (Pre-tax flexible spending accounts for out-of-pocket expenses)

Risks

Rising competition from new insurtech startups could erode Assured.Claims' market share.
Regulatory scrutiny on AI claims processing may increase compliance costs.
Data privacy concerns could lead to reputational damage for Assured.Claims.

Differentiation

Assured.Claims offers a unique FNOL web app for structured data collection.
The company provides a white-label solution for insurers to brand their own technology.
Assured.Claims combines AI and human interaction for empathetic claims communication.

Upsides

Increased AI adoption enhances claims process with 24/7 support and reduced response times.
IoT integration allows real-time data collection, improving claims accuracy.
Remote work trends drive demand for digital claims solutions, boosting Assured.Claims' market.

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