Lead Product Designer

Remote

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Work Marketplace, Biotechnology, AIIndustries

Requirements

Candidates must have proven experience designing complex, multi-step workflows, ideally in contract, project management, or marketplace environments. A strong experimentation mindset with experience in A/B testing, user research, and data-driven design refinement is essential. A compelling portfolio showcasing end-to-end product design across web and mobile, demonstrating interaction, visual, and UX design with clear rationale, is required. Strong communication and collaboration skills with a track record of shaping product strategy through design are necessary. Mastery of tools like Figma, along with experience in user testing and AI prototyping tools such as V0, Galileo, or similar, is expected. Familiarity with designing for AI-powered experiences, including intelligent workflows, LLM use cases, or cross-functional collaboration with ML/AI teams, is also required.

Responsibilities

The Lead Product Designer will lead end-to-end product design from discovery through launch and iteration, delivering high-quality wireframes, prototypes, and polished experiences. They will collaborate deeply with cross-functional partners to frame problems, explore ideas, and shape product direction. Designers will leverage data, user insights, and emerging technologies like AI and LLMs to inform design decisions and improve contract lifecycle workflows. They will drive experimentation and continuous improvement through A/B tests, user research, and rapid prototyping. Additionally, they will build and share design artifacts, mentor others, and contribute to design culture by sharing best practices and championing design quality.

Skills

Product Design

Wireframing

Prototyping

User Experience (UX)

User Interface (UI)

Machine Learning

Large Language Models (LLMs)

Intelligent Automation

Collaboration

Problem Framing

Design Strategy

Upwork

Online platform connecting freelancers and clients

About Upwork

Upwork connects freelancers with clients looking for various services in the gig economy, which focuses on short-term contracts instead of permanent jobs. The platform allows freelancers to create profiles that showcase their skills, while clients can post job listings for specific projects. Freelancers bid on these projects, and clients choose the best candidates based on proposals and reviews. Upwork earns revenue through service fees charged to freelancers based on their earnings, with a tiered structure that rewards long-term client relationships. The platform also offers premium memberships and additional services for enhanced visibility and access to job listings. Upwork provides tools for time tracking, invoicing, and project management, making it easier for both freelancers and clients to manage their work and payments. The goal of Upwork is to facilitate successful project completion by bridging the gap between freelancers and clients.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$143.8MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Employee Stock Purchase Plan

Risks

Increased competition from Fiverr and Toptal threatens Upwork's market share.

The new Fiverr-style Project Catalog may commoditize services, reducing freelancers' perceived value.

Strategic shifts under new management may not align with current client expectations.

Differentiation

Upwork connects freelancers with clients across diverse industries, enhancing global work opportunities.

The platform offers tools like time tracking and invoicing for efficient project management.

Upwork's tiered fee structure incentivizes long-term client relationships, differentiating it from competitors.

Upsides

Upwork's acquisition of Objective AI enhances its AI capabilities for better talent matching.

The introduction of Featured Jobs increases visibility for job posts, attracting more candidates.

Upwork's recognition as the top job posting site boosts its credibility among employers.

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