Senior Product Manager - Client Experience

Candidates should have 5+ years of product management experience, ideally in B2B SaaS, client-facing platforms, or tools serving multiple personas. A strong customer empathy is required, with a proven ability to translate client needs into clear requirements, user stories, and features that drive real-world success. Experience with full lifecycle product leadership, including discovery, delivery, and iteration, with a focus on product-market fit, usability, and long-term adoption is necessary. Familiarity with dashboards, self-service tooling, and workflow platforms that empower operational users and reduce support burden is also required. AI curiosity and confidence, with experience exploring or shipping AI-powered features, and a thoughtful approach to when and how to apply AI, are essential. Data-informed decision making, leveraging research, analytics, and experimentation to guide strategy and evaluate success, along with a product-led growth mindset, are key qualifications.