Senior Product Manager

North America

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Restaurant Technology, Loyalty Programs, Customer EngagementIndustries

Requirements

The ideal candidate possesses over 5 years of product management experience, preferably in B2B SaaS, restaurant technology, or customer engagement platforms. They should be skilled in translating complex customer needs into clear product requirements and working effectively with engineering teams using modern tech stacks. Experience successfully launching and managing software products, including API integrations, platform partnerships, or mobile app development, is essential. Proficiency in data-driven decision making using analytics tools like SQL, product analytics platforms, and A/B testing is required. Strong cross-functional collaboration skills and a customer-obsessed approach with a proven track record of user research and feedback iteration are crucial. Bonus points include experience in restaurant technology, POS systems, loyalty platforms, CRM/marketing automation tools, and working at high-growth SaaS companies.

Responsibilities

The Senior Product Manager will contribute to product strategy and roadmap development for key platform capabilities, working closely with engineering and design teams. They will lead cross-functional product development from ideation through launch, writing detailed PRDs and user stories. This role involves partnering with customer success, sales, and marketing teams to gather customer feedback and market insights. A key responsibility is leveraging emerging AI technology to improve the product manager role and weave AI throughout the Thanx platform to enhance customer experiences and drive business outcomes. The Senior Product Manager will also drive integration partnerships with various technology providers, analyze product performance using data analytics tools, define KPIs, and conduct A/B tests. Collaboration with data teams to utilize proprietary credit card tokenization technology and purchase data for enhanced personalization and targeting features is also expected.

Skills

Product Strategy

Roadmap Development

Product Development

PRD Writing

User Stories

Customer Feedback

Market Insights

AI Technology

Thanx

Customer engagement and loyalty solutions provider

About Thanx

Thanx offers customer engagement and loyalty solutions for restaurants and retailers through its CRM platform. The platform collects data from customer interactions, allowing businesses to create detailed profiles and run personalized marketing campaigns easily. Thanx stands out by providing unique rewards and experiences tailored to individual customers, enhancing their overall experience. The goal of Thanx is to help businesses build long-term relationships with their customers to increase retention and revenue.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$22.5MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

51-200Employees