[Remote] Product Manager - CRM, Integrations & Automations at Houzz

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, or related field
7+ years of Product Management experience with significant ownership of CRM and/or platform integrations in B2B SaaS
Proven track record delivering APIs, webhooks, and integrations (auth, scopes, quotas, retries/backoff, observability)
Excellent communication and collaboration skills across Engineering, Design, QA, Data, PMM, Sales/CS, and Support
Analytical mindset; ability to translate data into actionable insights and outcomes
History of successfully delivering complex products/features to market
Hands-on experience with at least one major CRM (e.g., Salesforce, HubSpot, Microsoft Dynamics), plus OAuth 2.0, webhook/eventing patterns, and API versioning
Understanding of data modeling & mapping, identity resolution/deduping and conflict handling
Familiarity with iPaaS/CDP tools (e.g., Workato, MuleSoft, Zapier; Segment) and product analytics (Amplitude/Mixpanel)
Comfort partnering on privacy & compliance (GDPR/CCPA), consent, retention, and security reviews
Domain knowledge with Construction and Design professions is a plus

Responsibilities

Collaborate with stakeholders to define the vision, roadmap, and goals for Houzz Pro CRM, APIs, integrations, and automations
Conduct market/competitive research and user feedback analysis to identify opportunities and prioritize features with clear ROI
Own the backlog and write crisp PRDs, user stories, and acceptance criteria; lead sprint planning and ensure timely, high-quality releases
Partner with Engineering, Design, Data, Security, Legal, PMM, Sales/CS/Support to deliver experiences that are secure, compliant, and delightful
Define and track north star KPIs (adoption, engagement, retention time-to-value etc)
Communicate roadmap, launches, and outcomes to executives and cross-functional teams; enable GTM with setup guides, demos, and internal training
Product Ownership: Product vision, roadmap, and goals for Houzz Pro CRM, platform APIs/webhooks, integrations, and workflow automations
Lead the platform API & webhook surface area and champion a great developer experience
Ship resilient integrations covering areas such as, but not limited to, email/calendar, telephone/SMS, marketing automation, meetings & conferencing, with two-way, conflict-aware sync and clear observability
Collaborate closely with other Houzz Pro product teams to seamlessly integrate contracts, proposals and design tools (3d floor planner) into the sales process—ensuring unified workflows, consistent UX, and a shared data model
Develop a no/low-code automation builder (triggers, conditions, actions, branching, testing, versioning) spanning CRM, scheduling, estimates/invoices, communications and more

Skills

Houzz

Online platform for home improvement services

About Houzz

Houzz is an online platform focused on home improvement and remodeling. It connects homeowners with professionals such as contractors, architects, and interior designers. Homeowners can browse a directory of professionals to find the right fit for their projects, while professionals can create detailed profiles to market their services. The platform also offers a wealth of inspiration and ideas for homeowners, allowing them to explore different styles and rooms, and connect with local experts. Houzz differentiates itself from competitors by combining a marketing tool, customer relationship management (CRM) system, and project management features into one platform. The company's goal is to facilitate home improvement projects by making it easier for homeowners to find professionals and for professionals to showcase their work.

Palo Alto, CaliforniaHeadquarters

2009Year Founded

$596.9MTotal Funding

LATE_VCCompany Stage

Consumer Software, Enterprise Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Paid Vacation

Home Office Stipend

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Mental Health Support

Professional Development Budget

401(k) Retirement Plan

Health Savings Account/Flexible Spending Account

Wellness Program

Risks

Emerging platforms offering similar services at lower costs threaten Houzz's market share.

DIY home improvement apps may reduce demand for professional services on Houzz.

Economic downturns could negatively impact the home remodeling industry and Houzz's revenue.

Differentiation

Houzz offers the largest residential design database globally, enhancing user inspiration and ideas.

The platform integrates CRM and project management tools for professionals, streamlining their operations.

Houzz's international presence in cities like London and Tokyo broadens its market reach.

Upsides

Houzz Pro's new AI tools enhance project management and reduce costly errors for professionals.

The rise of smart home technology offers Houzz opportunities to expand its product offerings.

Increased demand for biophilic design allows Houzz to feature more nature-inspired ideas.

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