Senior Principal Product Manager, Data Platform
ServiceNowFull Time
Expert & Leadership (9+ years)
Candidates should have a strong foundation in product management, blending innovation, strategy, and execution to deliver top-notch customer experiences. They will be responsible for defining and establishing a comprehensive vision, strategy, and roadmap for their product within a modern development environment. The role requires the ability to set goals based on outcomes, measure progress, and align back to business objectives, using this data to inform future product iterations and roadmap prioritization. Experience working closely with other product managers, product designers, software engineers, and stakeholders to deliver innovative products and services that align with strategic priorities and achieve product-market fit is essential. The role also demands leadership qualities and the ability to deliver high-quality products.
The Senior Product Manager will drive the strategy, design, and execution of Customer 360 and Identity capabilities, which are foundational to enhanced personalization, targeting, loyalty, and Retail Media activation. This includes defining and enhancing the Customer 360 data model as a unified enterprise source of truth for customer engagement, integrating signals across various channels. They will reimagine customer data capabilities to support activation squads, enabling seamless audience creation and consistent customer insights. Responsibilities also involve partnering with Data Science, Engineering, Marketing, and Retail Media teams to ensure data quality, governance, and activation readiness. The role includes leading the development of customer identity resolution capabilities for accurate cross-channel recognition, building strong partnerships to define requirements and prioritize initiatives, and establishing KPIs to measure adoption, accuracy, campaign performance, and ROI. Additionally, they will collaborate with cross-functional partners to scale insights, activation, and personalization strategies, leveraging advanced modeling and segmentation approaches.
Retailer of sporting goods and apparel
DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.