Senior Principal Engagement Manager, Banking, Wealth and Insurance Industry

Orlando, Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Wealth Management, Insurance, Enterprise Software, Cloud ComputingIndustries

Requirements

Candidates must possess a minimum of 15 years of high-tech/SaaS industry experience, with over 10 years specifically in Customer Engagement roles. Prior experience implementing or supporting ServiceNow products in an Enterprise environment is essential, along with excellent cross-functional technical project management skills including planning, scheduling, monitoring, and stakeholder reporting. Demonstrated experience in leading key projects from inception to successful roll-out, excellent documentation and presentation skills, and experience with analytics and understanding of metrics and KPIs are required. A BS/BA degree in computer science, engineering, or a related discipline is preferred, and the ability to travel up to 50% is necessary. Experience leveraging or critically thinking about integrating AI into work processes is also required.

Responsibilities

The Senior Principal Engagement Manager will be responsible for managing key internal and external initiatives to add significant value to customers and help the organization innovate. This includes delivering new projects, managing and navigating customers through these projects, and leading cross-functional teams and senior-level executives. The role involves providing regular updates to customers and internal executive teams, managing all project phases, initiating and participating in strategic initiatives, and developing and presenting value propositions. Additionally, the manager will mentor team members, identify and resolve project gaps, and utilize strong customer orientation, active listening, and critical thinking skills to drive desired results and improvements.

Skills

Project Management

Customer Relationship Management

Cross-functional Team Leadership

Executive Communication

Strategic Planning

Value Proposition Development

Mentoring

Problem Solving

AI Technology

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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