Responsibilities

The Senior Principal Business Operations will act as a key stakeholder in discovering insights that drive operational improvement in the day-to-day running of the business and that unlock the potential of strategic business decisions; break down complex problems into clear, structured frameworks and develop actionable plans that drive alignment, clarity, and impactful results; drive highly visible strategic projects and process optimization, work cross-functionally to identify and analyze opportunities for business improvements, and develop solutions and actionable recommendations through a rigorous, data-driven process; develop data-driven investment theses, business cases, and success criteria for initiatives that enable growth and drive performance and productivity improvements; establish key operating KPIs to drive accountability and measure the progress of key operational priorities and strategic initiatives; drive ownership and accountability for KPIs across the organization and lead reporting for key forums such as WBRs, QBRs, KPI reviews, and all-hands meetings; partner with the executive team and key leaders across product, engineering, marketing, sales, communications, and customer care to identify key deliverables, set clear milestones, and help resolve cross-functional dependencies to drive company-wide alignment; influence business strategy by identifying key insights and help drive alignment across the leadership team; bring best practices to develop, implement, and manage policies and processes that scale our business operations; drive automation and leverage AI to improve existing business systems and reporting.