Senior People Operations Specialist at Digital Turbine

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Mobile AdvertisingIndustries

Requirements

Combination of education and/or relevant experiences – 7+ years of HR experience or education combination
Project management mindset, proven ability to drive a project from beginning to end
Ability to consistently deliver high quality customer service in a professional, compliant and efficient manner
Ability to quickly find your way in a network of information and provide relevant analytics to leadership
Leads efforts within the organization from work distribution, gathering stakeholder needs, and is seen as a subject matter expert for the organization
Plans & aligns (effectively manage priorities and workload)
Ability to work in a changing environment to meet demanding deadlines and timescales
Acts with integrity and instills trust
Shows personal ownership
Can observe and respond to people and situations and interact
Can learn and apply new information or skills
Must be able to read and interpret data, information, and documents
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism
Ability to complete assignments with attention to detail and high degree of accuracy
Proven ability to perform effectively in a demanding environment with changing workloads
Result driven - demonstrate ownership and accountability. Identifies bottlenecks and drives improvements
Work independently or as part of a team and follow through on assignments with minimal supervision
Demonstrate open, clear, concise and professional communication
Ability to establish and maintain cooperative working relationships with co-workers and customer
Reside within a commutable distance to Warsaw office (hybrid environment requiring at least 3 days in-office per week)

Responsibilities

Handling inquiries starting with the first contact, registration, escalating and resolving queries in a professional and efficient manner
Providing advisory support and administrative services
Working according to defined standards, in line with global end to end processes & tools and local compliance
Escalating cases where guidance and clarification of policies and procedures is required
Actively identifying customer-centered improvements and participating in improvement projects
Driving standardization, simplification and automation of the relevant processes
Ensuring service level agreements are met and a higher level of customer satisfaction is reached
Driving data quality within the HR systems
Maintain confidentiality at all times
Day-to-day operations, including employee onboarding and off-boarding processes, employee life cycle events
Resolving employee inquiries and payroll support
Completing a wide variety of HR duties that reflect substantial variety and complexity for one or more countries, including but not limited to: data collection, communication, inquiry handling, compliance, report generation

Skills

Key technologies and capabilities for this role

Employee OnboardingEmployee OffboardingPayroll SupportHR ComplianceReport GenerationEmployee InquiriesHR AdministrationData CollectionProcess ImprovementPolicy Advisory

Questions & Answers

Common questions about this position

Is this role remote or does it require office presence?

This role is based in Warsaw and operates in a hybrid office environment, requiring an in-office presence of at least 3 days per week. Eligible candidates must reside within a commutable distance.

What experience is required for the Senior People Operations Specialist role?

Candidates need a combination of education and/or relevant experiences equating to 7+ years of HR experience.

What key skills are needed for this position?

Required skills include a project management mindset with proven ability to drive projects, delivering high-quality customer service professionally and efficiently, ability to navigate information networks for analytics, leading organizational efforts as a subject matter expert, effective priority management, adaptability in changing environments, and acting with integrity.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Senior People Operations Specialist position?

Strong candidates have 7+ years of HR experience, a project management mindset, proven customer service skills, leadership as a subject matter expert, and the ability to manage priorities while maintaining confidentiality and driving process improvements.

Digital Turbine

Mobile growth platform for advertising monetization

About Digital Turbine

Digital Turbine enhances advertising and monetization for clients such as advertisers, publishers, carriers, and OEMs through its mobile growth platform. The company uses proprietary technology that is integrated directly into devices by wireless operators and OEMs, allowing for efficient ad delivery. This setup maximizes revenue opportunities for its clients by providing a comprehensive ad stack. Unlike many competitors, Digital Turbine focuses on seamless integration and value-added services that drive mobile growth. The company's goal is to generate revenue through partnerships and service fees while maintaining a global presence.

Austin, TexasHeadquarters

2011Year Founded

$93.6MTotal Funding

IPOCompany Stage

Consumer Software, FintechIndustries

1,001-5,000Employees