[Remote] Global Payments Operations Specialist at Carrot Fertility

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Healthcare, FertilityIndustries

Requirements

Minimum Qualifications:
Bachelor's degree in Economics, Finance, Business Administration or related field
2+ years of professional experience in payment operations at a fintech or payments company or equivalent experience in banking
Strong understanding of payment processing workflows, including cross-border payments, currency conversions, and reconciliation
Experience working with payment platforms such as Stripe, Modern Treasury, Airwallex, and Corpay
High level of integrity, initiative, motivation and curiosity
Strong analytical skills, detail-oriented, and solid ability to communicate verbally and in writing
Strong knowledge of Microsoft Excel and/or Google Sheets
Comfort working and communicating with cross-functional teams and outside customers
Self-starter with the ability to effectively plan, coordinate, and deliver results with minimal guidance
Preferred Qualifications:
Experience improving financial operations through process documentation, workflow optimization, or automation tools
Proven ability to identify inefficiencies and implement scalable solutions
Knowledge of payment and compliance standards, including Nacha, cross-border payments, IAT, PPD, CCD, and OFAC guidelines
Experience handling high-volume money movement or transactional payments under tight deadlines
Experience with NetSuite or similar ERPs
Strong SQL and analytical skills, with the ability to solve complex problems and prioritize effectively with minimal supervision
Process-oriented mindset with a focus on efficiency and automation; experience developing best practices and creating scalable systems
Passion for Carrot’s mission and enthusiasm for contributing to a collaborative, dynamic team environment

Responsibilities

Ensure the accuracy and efficiency of global payment processing
Partner closely with Customer Success and Member Success teams
Improve operational workflows
Create or refine process documentation
Contribute to automation, scalability, and product enhancements that strengthen Carrot’s global payment experience for members

Skills

Key technologies and capabilities for this role

payment operationsfintechpayments processingfinancial operationsprocess documentationautomationeconomicsfinancebusiness administration

Questions & Answers

Common questions about this position

What experience is required for the Global Payments Operations Specialist role?

Candidates need a Bachelor's degree in Economics, Finance, Business Administration or related field, plus 2+ years of professional experience in payment operations at a fintech or payments company or equivalent banking experience.

What key skills are needed for this position?

Required skills include a strong understanding of payment processing workflows like cross-border payments and reconciliation, experience with platforms such as Stripe, Modern Treasury, Airwallex, and Corpay, strong analytical skills, proficiency in Microsoft Excel or Google Sheets, and comfort with cross-functional communication.

What is the team structure for this role at Carrot?

The Global Payment Operations Team is part of Carrot’s Product organization, focusing on money movement, financial operations processes, and delivering exceptional member experiences while collaborating cross-functionally to support global business growth.

What preferred qualifications would make me stand out?

Preferred experience includes improving financial operations through process documentation, workflow optimization, or automation; identifying inefficiencies for scalable solutions; and knowledge of payment standards like Nacha, IAT, PPD, CCD, and OFAC guidelines, plus handling high-volume money movement.

Is the salary or compensation mentioned for this role?

This information is not specified in the job description.

Carrot Fertility

Global fertility care platform offering comprehensive support

About Carrot Fertility

Carrot Fertility offers a global platform for comprehensive fertility care, including services like education, IVF, pregnancy support, and fertility preservation. The platform connects users with over 10,000 providers in more than 130 countries, ensuring inclusive access to care for individuals of all backgrounds. Carrot's unique single embryo transfer (SET) program has the highest success rates among fertility benefits providers, and it also claims to reduce C-section rates through expert support. The company's goal is to provide affordable and evidence-based fertility services to individuals and corporate partners.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$111.1MTotal Funding

SERIES_CCompany Stage

Financial Services, HealthcareIndustries

201-500Employees

Benefits

Healthcare coverage

Telehealth resources

Productivity stipend

Co-working spaces

Paid parental leave

401k

Home office stipend

Flexible time off policy

Risks

Increased competition from similar fertility care platforms may impact Carrot's market share.

Economic downturns could reduce corporate spending on fertility benefits, affecting Carrot's revenue.

Data privacy concerns with digital expansion may lead to regulatory scrutiny.

Differentiation

Carrot Fertility offers a pioneering single embryo transfer program with high success rates.

The company provides a comprehensive, inclusive fertility care platform across 130 countries.

Carrot's multilingual platform enhances accessibility, offering services in multiple languages and currencies.

Upsides

Growing demand for fertility benefits in corporate wellness programs boosts Carrot's market potential.

CarrotMatch platform enhances personalized and streamlined fertility care, improving user satisfaction.

Partnerships with health organizations enhance Carrot's integrated health solutions and market position.

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