Senior People Operations Specialist at Snappr

Valenzuela, Metro Manila, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, MediaIndustries

Requirements

At least 2 years of HR Generalist experience, with preference for HR Accounts Management
Excellent proficiency in written and spoken English
Adequate knowledge of current labor rules and regulations
Process-oriented and independent
Experience in using HRIS (Rippling and/or Sprout is a plus!)
Proficiency in using Google Spreadsheets
Experience in using Project and Ticketing Management platforms
Strong quantitative and analytical skills
A "let's get it done" mindset

Responsibilities

Oversee employee onboarding requirements, including Sprout account creation, Rippling profile updates, access level set-up, and document uploads
Manage employee movement documentation, change updates, and status changes (probationary, regularization, etc.)
Administer offboarding processes, including account terminations, exit packet preparation, final pay coordination with vendor, and routing of clearance documents
Maintain and update employee profiles in HR systems (Sprout, Rippling)
Monitor employee attendance, leave management, and weekly masterlist updates
Manage approvers, troubleshoot system issues, and escalate unresolved cases to system experts
Ensure accurate database management, timekeeping first pass, and payroll ID/BDO account synchronization
Prepare payroll instructions, endorse new hire and final pay details, and coordinate payroll tickets with vendors
Handle government benefit registrations, notifications, and loan management (certifications and payroll deductions)
Coordinate with benefits vendors, HMO brokers, and monitor claim status and escalations with the vendor and company Nurse
Collect benefits documents and endorse claims for crediting
Generate employment-related documents (COE, regularization letters, review reminders)
Respond to employment verifications and government reporting requirements (SSS, PhilHealth, HDMF, BIR)
Route final payslips, quitclaims, and tax forms (BIR 2316)
Ensure compliance with internal policies and government regulations
Manage Fresh Service tickets by triaging, assigning, escalating, and resolving employee concerns
Document payroll tickets, track employee requests, and ensure timely closure of cases

Skills

Key technologies and capabilities for this role

RipplingSproutOnboardingOffboardingEmployee RelationsTalent AcquisitionHR CompliancePerformance ManagementLeave ManagementPayroll AdministrationHRISEmployee Lifecycle Management

Questions & Answers

Common questions about this position

What does the People Operations team at Snappr do?

You will be part of the People Operations team, managing day-to-day HR activities, supporting employee relations, talent acquisition, compliance, and performance management, while serving as a liaison between HR and departments for employee engagement and organizational development.

What is Snappr's company culture like?

Snappr's culture is built on extreme ownership and peak performance, with a focus on being customer-obsessed, data-informed problem solvers who thrive on radical candor, embrace challenges, and value accountability, humor, and diversity.

What are the main responsibilities in this role?

Responsibilities include employee lifecycle management (onboarding, movement, offboarding), HR systems and data administration, payroll and benefits administration, employee services and compliance, and service desk support for employee concerns.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What salary or compensation does this role offer?

This information is not specified in the job description.

Snappr

On-demand platform connecting clients with photographers

About Snappr

Snappr connects clients with a network of pre-vetted photographers and editors for on-demand visual content creation. Clients can book professional photographers with as little as two hours' notice, making it convenient for personal and business needs. The platform serves a diverse clientele, from individuals seeking personal photoshoots to businesses and large enterprises needing high-quality images for marketing. Snappr operates on a marketplace model, earning revenue through commissions on bookings made via its platform. Its value lies in providing quick access to high-quality photography services, supported by an extensive network of creators and integration with third-party visual content applications. The goal is to streamline the process of accessing professional photography, catering to various styles and requirements.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$12.6MTotal Funding

SERIES_ACompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Company Equity

Hybrid Work Options

Risks

Emerging competitors like QUALITY could dilute Snappr's market share with similar services.

Integration challenges from acquisitions may disrupt Snappr's operations and customer experience.

Rapid expansion into video and VR tours could stretch Snappr's resources, risking service quality.

Differentiation

Snappr offers a unique on-demand photography service with a global network of creators.

Snappr's integration with third-party apps enhances its visual content creation capabilities.

Snappr's AI Photo Analyzer tool sets it apart in AI-enhanced visual content creation.

Upsides

Snappr's acquisition of Pretty Instant expands its experiential photo activation services.

Snappr's $10M funding supports exploration into video and VR tours, broadening service offerings.

Snappr's partnership with QUALITY boosts demand for professional photography in online dating.

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