Senior Onboarding L&D Specialist

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Technology, BankingIndustries

Requirements

Candidates should have 3+ years of experience in L&D, instructional design, or enablement, preferably in a regulated or high-risk environment. Familiarity with instructional design models like ADDIE and adult learning theory is essential, as is experience supporting BPO teams or remote vendor operations with consistent training programs. A structured thinking approach, passion for clear documentation and knowledge systems (e.g., Notion, Guru), and subject matter expertise in change management with standard operating procedures (SOPs) are also required. The ideal candidate thrives in fast-paced, ambiguous environments, proactively identifies training and documentation gaps, and is curious about the U.S. banking system.

Responsibilities

The Senior Onboarding L&D Specialist will apply evidence-based instructional design practices to develop and deliver role-specific training programs for business and personal banking operations, ensuring parity across internal teams and BPO partners. Responsibilities include creating and maintaining scalable learning content like e-learnings, SOPs, and assessments, and collaborating with stakeholders to translate workflows into effective learning materials. This role also involves owning and evolving the knowledge management system, auditing training and documentation for updates, partnering with the QC team to address performance gaps with learning interventions, and designing feedback loops to measure training effectiveness and drive continuous improvement.

Skills

Instructional Design

Learning & Development

Knowledge Management

Training Program Design

E-learning

SOPs

Assessments

Stakeholder Collaboration

Risk Management

Mercury

Banking services for startups and founders

About Mercury

Mercury provides banking services specifically designed for startups, regardless of their size or stage of development. Their offerings include free checking and savings accounts, debit and credit cards, and options for domestic and international wire transfers, as well as treasury and venture debt services. The platform is user-friendly, allowing founders to manage their finances with ease. What sets Mercury apart from traditional banks is its focus on the startup community, offering programs that connect founders with valuable resources and advice to help them succeed. The goal of Mercury is to empower startups by providing them with the financial tools and support they need to grow and thrive.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$146.8MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees