Program Manager, Clinician Onboarding

Salary: $123.2K - $144.9K Location Type: Remote Employment Type: Full-Time

About Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and East Liberty in Pittsburgh.

The Role

As the Program Manager, Clinician Onboarding, you will play a critical role in shaping how clinicians at our partner organizations are introduced to and trained on our technology. You will be responsible for designing and executing a best-in-class onboarding and training experience that drives clinician engagement, adoption, and long-term success. This is a highly strategic and collaborative role that requires a passion for user experience, education design, and operational excellence.

You will lead the development and execution of our end-user training programs and own the full curriculum lifecycle—from strategy and content creation to delivery and measurement. By delivering consistent and effective training programs tailored to the clinician journey, you’ll help ensure our technology has a lasting and meaningful impact on clinical workflows.

What You'll Do

Strategy and Program Leadership

• Own and lead the clinician onboarding and end-user training programs across all implementations.
• Develop and refine the onboarding strategy tailored to clinician roles and points in the customer journey.
• Partner with the Partner Experience team to design scalable, high-touch resourcing models that meet partner needs, reduce effort on our partners, and improve clinician ramp-up times.

Curriculum Development and Content Management

• Design and maintain a comprehensive curriculum for clinician training, across all formats (i.e., live, virtual, and self-serve).
• Ensure content is up-to-date, clinically relevant, and aligned with evolving product functionality and customer workflows.
• Collaborate cross-functionally with teams like Product, Product Marketing, and Customer Operations to maintain content accuracy and alignment.

Technology & Tooling

• Implement and manage a Learning Management System (LMS) to support scalable, efficient clinician onboarding.
• Leverage technology and data to deliver, track, and continuously improve training content and engagement.

Continuous Improvement and Clinician Experience

• Develop frameworks to constantly evaluate training effectiveness through feedback loops, engagement metrics, and adoption outcomes, reporting to Partner Experience leadership regularly.
• Iterate on the onboarding model to raise the bar on clinician satisfaction, adoption, and long-term retention.

What You'll Bring

• 4+ years of experience in clinician training, enablement, or onboarding, ideally in a health tech, healthcare delivery, or clinical education setting.
• Experience implementing or managing a Learning Management System (LMS).
• Strong understanding of adult learning principles and clinician workflows.
• Exceptional communication and interpersonal skills, with a proven ability to build trust and rapport.
• Excellent communication and cross-functional collaboration skills.
• Experience developing training strategies and content across live, virtual, and self-serve formats.