Solution Delivery Lead
Research InnovationsSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Benefits Administration, Biotechnology, Human ResourcesIndustries
Requirements
The Senior Manager, Service Delivery requires strong organizational, communication, and leadership skills, along with technical expertise and the ability to thrive in a dynamic environment. Candidates must be motivated and goal-driven, reflecting the company's core values of pursuing excellence, embracing accountability, delivering superior service, and being a great place to work.
Responsibilities
The Senior Manager, Service Delivery will manage client relationships to ensure delivery quality and timeliness, developing strategic and operational partnerships. Responsibilities include coordinating with internal resources to meet deliverables, creating system configurations, executing non-automated processes, researching and resolving client inquiries, and training clients on system features. The role also involves proactively consulting clients on best practices, recommending system enhancements, advocating for client needs, and driving efficiency and quality through standards.
Skills
Client Relationship Management
Service Delivery
Strategic Planning
Operational Management
Project Management
System Configuration
Consulting
Best Practices
Communication
Leadership
Organizational Skills
bswift
Streamlines employee benefits and HR administration
About bswift
bswift simplifies the management of employee benefits and HR payroll for employers in the United States. They offer services like benefits enrollment and management, helping businesses of all sizes maximize the value of their benefits offerings. What makes bswift different is their focus on client engagement and thought leadership, providing resources and hosting virtual events to assist clients. Their goal is to be a trusted partner in the HR and benefits administration market, ensuring smooth and effective management of employee benefits.
Chicago, IllinoisHeadquarters
1996Year Founded
$49.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Consulting, Enterprise SoftwareIndustries
1,001-5,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Remote Work Options
Professional Development Budget
Mental Health Support
Employee Wellbeing Initiatives
Flexible Work Hours
Risks
Integration challenges with Evive and Davis & Company may cause operational inefficiencies.
Francisco Partners' acquisition might lead to strategic shifts misaligned with client expectations.
Data privacy concerns with personalized platforms could lead to regulatory scrutiny.
Differentiation
bswift offers a fully integrated personalized engagement platform post-Evive acquisition.
The company provides comprehensive solutions for internal and HR communication needs.
bswift's adaptive technology transforms employee engagement with benefits.
Upsides
Acquisition of Evive enhances data-driven personalization and client engagement.
Francisco Partners' acquisition may accelerate growth and innovation for bswift.
Amit Jain's appointment as COO could bring strategic insights and efficiencies.
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