Senior Manager, Service Delivery

Remote

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Benefits Administration, Biotechnology, Human ResourcesIndustries

Requirements

The Senior Manager, Service Delivery requires strong organizational, communication, and leadership skills, along with technical expertise and the ability to thrive in a dynamic environment. Candidates must be motivated and goal-driven, reflecting the company's core values of pursuing excellence, embracing accountability, delivering superior service, and being a great place to work.

Responsibilities

The Senior Manager, Service Delivery will manage client relationships to ensure delivery quality and timeliness, developing strategic and operational partnerships. Responsibilities include coordinating with internal resources to meet deliverables, creating system configurations, executing non-automated processes, researching and resolving client inquiries, and training clients on system features. The role also involves proactively consulting clients on best practices, recommending system enhancements, advocating for client needs, and driving efficiency and quality through standards.

Skills

Client Relationship Management

Service Delivery

Strategic Planning

Operational Management

Project Management

System Configuration

Consulting

Best Practices

Communication

Leadership

Organizational Skills

bswift

Streamlines employee benefits and HR administration

About bswift

bswift simplifies the management of employee benefits and HR payroll for employers in the United States. They offer services like benefits enrollment and management, helping businesses of all sizes maximize the value of their benefits offerings. What makes bswift different is their focus on client engagement and thought leadership, providing resources and hosting virtual events to assist clients. Their goal is to be a trusted partner in the HR and benefits administration market, ensuring smooth and effective management of employee benefits.

Chicago, IllinoisHeadquarters

1996Year Founded

$49.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Remote Work Options

Professional Development Budget

Mental Health Support

Employee Wellbeing Initiatives

Flexible Work Hours

Risks

Integration challenges with Evive and Davis & Company may cause operational inefficiencies.

Francisco Partners' acquisition might lead to strategic shifts misaligned with client expectations.

Data privacy concerns with personalized platforms could lead to regulatory scrutiny.

Differentiation

bswift offers a fully integrated personalized engagement platform post-Evive acquisition.

The company provides comprehensive solutions for internal and HR communication needs.

bswift's adaptive technology transforms employee engagement with benefits.

Upsides

Acquisition of Evive enhances data-driven personalization and client engagement.

Francisco Partners' acquisition may accelerate growth and innovation for bswift.

Amit Jain's appointment as COO could bring strategic insights and efficiencies.

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