Head of Solution Design and Delivery

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified
• Description: As the Head of Solution Design and Delivery at Signifyd, you and your team will be responsible for providing clients with technical solutions, from initial business development through ongoing execution. You will be accountable for driving three of the company’s top-level KPIs: bookings, POV conversion rate, and revenue go-lives. This role requires you to be a data-driven advisor, building trust with diverse client personas (executives, product, engineering, risk, and operations) while navigating eight-figure deals with Signifyd executive sponsorship. You'll serve as the internal and public-facing voice for stakeholders, leveraging data and business vision to partner with finance, corporate development, marketing, and product teams to plan for future growth. You will lead Signifyd’s technical success professionals, ensuring customers receive best-in-class partnership and increasing their lifetime value.

Key Objectives & Deliverables

• Ownership and delivery of top-level company KPIs, including bookings, POV conversion, revenue generating go-lives, and product attachment rate.
• Strategic development and execution towards novel KPIs as Signifyd grows.
• Manage a team of high-performing people managers (and their teams of individual contributors) responsible for retailer and financial institution prospects and clients, providing regular coaching, guidance, and feedback.
• Drive consistent, repeatable achievement of bookings and revenue go-live targets through a disciplined solution design pipeline and upsell, cross-sell, and referral process management.
• Develop and foster relationships with technical and executive sponsors at strategic clients to identify, close, design, and deploy opportunities, aligning Signifyd’s offerings with clients’ long-term goals.

Requirements

• Proven track record of leading a high-functioning team responsible for bookings and time-to-value deployments of machine learning solutions at a technology company servicing the eCommerce or payments verticals.
• Passion for mentorship, coaching, and data-driven scalability.
• Unwavering commitment to building and deploying exceptional technical solutions.

Responsibilities

• Lead the team responsible for providing technical solutions to clients.
• Drive key company KPIs (bookings, POV conversion, revenue go-lives).
• Build and maintain relationships with clients and internal stakeholders.
• Develop and execute solution design strategies.
• Mentor and coach team members.
• Contribute to the company's overall growth strategy.

Application Instructions

• Details missing.