Snowflake

Senior Services Delivery Manager

Illinois, United States

Snowflake Logo
$144,000 – $205,200Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Cloud Computing, Data Services, AI Data CloudIndustries

Requirements

Candidates should possess 10+ years of experience in a Program Manager role, specifically handling complex, technical implementation projects involving multi-million dollar data-related or cloud-based programs for Fortune 500 customers. They must have experience serving as a trusted advisor to C-Suite or Executive Sponsors, demonstrating strong executive communication and relationship management skills across diverse stakeholders. Experience in Data Warehousing, Business Intelligence, or Cloud fields is preferred. Bonus points are given for experience in customer support and advisory technical roles such as Solution Architect, System Administrator, or Technical Account Manager.

Responsibilities

As a Senior Services Delivery Manager, the individual will drive new service opportunities, acting as the overall Program Lead for a large customer, serving as a trusted advisor to C-Suite and Executive Sponsors. They will be responsible for crafting the customer’s vision, developing strategy, building roadmaps, proactively mitigating risks, and executing on delivering customer value. The role involves being a program management expert, driving planning and execution, collaborating with stakeholders, identifying and mitigating risks, and ensuring value delivery. They will also work with Professional Services, Sales, Product Management, Engineering, and Marketing teams to improve Snowflake’s products and support sales pursuits, and drive customer satisfaction through quantifiable metrics.

Skills

Program Management
Stakeholder Collaboration
Risk Mitigation
Roadmapping
Customer Relationship Management
Process Improvement
Strategic Planning
Project Execution

Snowflake

Data management and analytics platform

About Snowflake

Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.

Key Metrics

Bellevue, WashingtonHeadquarters
2012Year Founded
$1,341.3MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
5,001-10,000Employees

Benefits

We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.
A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.
Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.
Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.
Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.
Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.

Risks

Integration challenges from Datavolo acquisition may disrupt operations and customer service.
Increased competition from Mistral AI could challenge Snowflake's market position.
Convertible senior notes pricing may increase financial pressure if market conditions worsen.

Differentiation

Snowflake offers a unified platform for diverse data workloads, unlike traditional solutions.
The AI Data Cloud enables near-unlimited scale and performance for data mobilization.
Snowflake's seamless multi-cloud experience ensures efficient data operations across locations.

Upsides

Acquisition of Datavolo enhances Snowflake's open data integration capabilities.
Investment in Metaplane boosts AI-driven data quality solutions for Snowflake users.
Snowflake Ventures' investment in Hex expands accessibility of data tools to non-technical users.

Land your dream remote job 3x faster with AI