Senior Fundraising Operations Manager
CodePath110,000 - 150,000 USD/year
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Nonprofit, Community & Social ServicesIndustries
Requirements
The Senior Project Manager, Customer Experience at GoFundMe requires a Bachelor’s degree and at least 7 years of project management experience, with a strong preference for experience in customer success or nonprofit organizations. Demonstrated ability to strategize digital customer success initiatives and bridge scalable solutions with high-touch customer engagement is essential. Strong analytical and problem-solving skills, particularly in ambiguous situations, are needed, along with experience in driving product adoption and customer growth.
Responsibilities
This role involves driving the evolution of the high-touch Gross Donation Volume Realization (GDVR) strategy for Emerging customers, defining and implementing innovative engagement strategies to increase campaign launches and maximize donation impact. The Senior Project Manager will connect 1:1 with high-touch customers, analyze insights to establish best practices, and lead cross-functional workshops to align teams. They will oversee and drive the execution of product adoption initiatives, develop team processes, and influence product strategy through collaboration with Product Marketing. Furthermore, the role entails driving product adoption and customer growth by developing strategic content aligned with customer lifecycle stages, analyzing learning behavior trends, and delivering compelling live training experiences.
Skills
Customer Success
Project Management
Product Adoption
Data Analysis
Strategic Planning
Cross-functional Collaboration
Customer Engagement
Problem-Solving
GoFundMe
Online platform for crowdfunding and fundraising
About GoFundMe
GoFundMe is an online platform that enables individuals and organizations to raise money for various needs and aspirations. Users can create fundraising campaigns in just five minutes by sharing their stories and soliciting donations from their networks and beyond. The platform caters to a wide range of clients, including those facing medical emergencies, families in need of memorial funds, students seeking educational support, and nonprofits looking for financial assistance. GoFundMe operates globally and has built a community of over 100 million people who have collectively raised $25 billion through more than 200 million donations. The company generates revenue through voluntary tips from donors and a small transaction fee on each donation, which helps cover payment processing costs and maintain platform security. GoFundMe's goal is to provide a safe and user-friendly experience for both donors and recipients, leveraging community support to help people meet their financial needs.
Key Metrics
Redwood City, CaliforniaHeadquarters
2010Year Founded
$1,178.5MTotal Funding
SERIES_ACompany Stage
Fintech, Social ImpactIndustries
501-1,000Employees