Conversation Designer

Position Overview

Cresta is seeking a talented Conversation Designer to ensure best-in-class, high-quality AI conversation models. This role involves providing real-time coaching and assistance for contact center agents and designing conversational experiences for virtual agents across voice and chat platforms. You will collaborate closely with cross-functional teams, including Machine Learning, Data Science, Project Management, Customer Success, Product Leadership, and Engineering. Additionally, you will work directly with customers to align on solution design and empower them to build their own models using Cresta Opera, our proprietary self-service tool.

Responsibilities

• Lead customer AI Delivery projects, including designing, building, deploying, and tuning AI solutions for multiple customers simultaneously.
• Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta’s AI product suite.
• Design solutions for contact centers in sales, retention, collections, and customer service across various verticals (e.g., financial services, telecommunications).
• Lead model maintenance efforts to ensure Cresta’s AI models consistently meet quality standards.
• Deliver Cresta’s Opera Enablement Program to key customer stakeholders, empowering them to design, build, and QA their own AI Models using Cresta Opera.
• Design and develop virtual agent solutions for customers using flow-based, prompt-based, and hybrid virtual agent platforms.

Qualifications We Value

• Strong communication skills (verbal and written).
• Ability to appropriately prioritize and manage multiple projects simultaneously.
• Desire to work in a fast-paced environment with opportunities for skill development.
• 2 years of experience in conversational design as a Conversation Designer/Architect (e.g., building bots, conversational AI).
• Experience presenting complex solutions to key customer stakeholders.
• Fluency in a second language (preferred).
• Background in Linguistics (preferred).
• Experience with prompt engineering (preferred).
• Experience with Dialogflow CX (preferred).

Company Information

Cresta is on a mission to transform customer conversations into competitive advantages by unlocking the full potential of the contact center. Our platform integrates AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower team members to work smarter and faster.

Founded from the Stanford AI lab, Cresta boasts a distinguished leadership team, including co-founder and chairman Sebastian Thrun (known for Google X, Waymo, Udacity), CEO Ping Wu (co-founder of Google Contact Center AI and Vertex AI platform), and CTO & co-founder Tim Shi (early member of OpenAI).

We have assembled a world-class team of AI and ML experts, go-to-market leaders, and are backed by top-tier investors such as Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our clients include prominent brands like Intuit, Cox Communications, Hilton, and Carmax. Cresta has been recognized by Forbes and Bain Consulting as one of the top private AI companies globally.

Join us in revolutionizing the workforce with AI.

Perks & Benefits

• Comprehensive medical, dental, and vision plans.
• Paid parental leave.
• Monthly Health & Wellness allowance.
• Work from home office stipend.
• Lunch reimbursement for in-office employees.
• Flexible Paid Time Off (PTO).

Compensation

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