Conversational AI Designer

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Contact Center Solutions, Customer Service TechnologyIndustries

Requirements

Candidates should possess a strong background in conversational design, with at least 2 years of experience as a Conversation Designer or Architect, focusing on building bots and conversational AI solutions. Preferred qualifications include a background in Linguistics and experience with prompt engineering, along with fluency in a second language and familiarity with Dialogflow CX.

Responsibilities

The Conversation Designer will lead customer AI Delivery projects, encompassing the design, building, deployment, and tuning of AI solutions for multiple clients. They will collaborate with stakeholders to design solutions for contact centers across various verticals, maintain AI model quality, deliver Cresta’s Opera Enablement Program, and design virtual agent solutions using flow-based, prompt-based, and hybrid platforms.

Skills

Conversational AI

Chatbot Design

Voice Interaction

Real-time Coaching

Customer Experience Design

Cross-functional Collaboration

AI Model Optimization

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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