Zoom Virtual Agent, AI Sales Specialist

Employment Type: Full time

Position Overview

As a Zoom Virtual Agent, AI Sales Specialist, you will be at the forefront of driving sales and revenue growth through Zoom's virtual agent platform across the AMER region. This role is perfect for those who have a hunter mentality and are focused on growing and exceeding targets for new business acquisition. Your primary focus will be to grow awareness, adoption, and deployment of Zoom Virtual Agent (ZVA) across current Zoom customers, as well as acting as a market evangelist within new Zoom customers and customer prospects. You will be collaborating with a dynamic sales team and work with Account Executives/Managers to coordinate and cultivate pipeline. The role will be measured by driving impact in the AMER region and driving the allocated quota target.

About the Team

As a member of the Zoom Customer Experience team, you will be helping brands re-imagine their customer and employee experiences, building on the global Zoom infrastructure and introducing how customer and employee journeys are made better when leveraging AI to provide personalized, prescriptive, seamless, and proactive experiences. You will work closely with the sales and other cross-functional teams to help our customers design for current and future CX needs to enable value from our next-generation ZVA/AI capabilities.

Responsibilities

• Proactively identify and engage prospects and build/maintain a robust ZVA pipeline.
• Effectively qualify ZVA leads and perform needs assessment, engaging technical resources as and when necessary.
• Conduct discovery meetings and deeply explore customer next-generation virtual agent/AI use cases.
• Meet or exceed ZVA sales objectives for assigned accounts/territory.
• Create, deliver, and manage client presentations, proposals, and coordinate quarterly business reviews.
• Utilize solution-selling and value-selling techniques to effectively guide sales processes to close.
• Upsell and leverage business from new and established customer relationships.
• Collaborate with Account Executives/Managers to drive your portfolio of the business.
• Work strategically with management to deliver forecasts, identify trending opportunities, challenges, and provide recommended solutions.
• Collaborate with the sales and marketing teams to identify customer pain points, sales objections, and frequently asked questions, and develop virtual agent responses that effectively address these concerns.
• Develop a strong understanding of key product differentiators, sales methodologies, and processes.
• Be an innovator that will help our global company discover new ways to sell our service and drive new business initiatives.
• Work closely with internal teams to drive customer feedback and improve product.
• Stay up-to-date with industry trends and advancements in virtual agent technologies to propose innovative sales strategies and techniques that align with Zoom's business goals.
• Evangelize ZVA to the wider Zoom sales team to support their sales efforts, including providing guidance on virtual agent best practices and strategies.
• Drive Partner Awareness & Expertise specifically in our ZVA integrations.
• Partner with Product/Engineering on Contact Center integrations & roadmap requirements.
• Continually enhance product and operational process knowledge to maintain role as a ZVA subject matter expert.
• Deliver on-site and virtual learning & customer engagements.
• Willingness to flex hours to support global partners.

Qualifications

• Self-motivated and results-oriented, with a demonstrated track record of meeting or exceeding sales targets.
• Proven experience in CX sales, preferably in a technology or SaaS environment, with a strong understanding of the sales process and customer journey.
• Familiarity with virtual agent technologies, chatbot platforms, or conversational AI applications.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and present ideas.