Senior Manager - Customer Success

Lisbon, Lisbon, Portugal

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Business SoftwareIndustries

Requirements

The ideal candidate will have 1-2 years of procurement experience and 3-5 years of management experience, preferably with a Bachelor's or Master's degree in International Business, Supply Chain Management, Logistics, Business Economics, or a similar field. Strong analytical skills, proficiency in Microsoft Office (Excel, PowerPoint), excellent interpersonal skills, high emotional intelligence, and fluency in English and Danish are required. Experience with eSourcing, contract management, or supplier relationship management software solutions is also preferred.

Responsibilities

The Senior Manager, Customer Success will lead the Global Source to Contract team, focusing on customer satisfaction, product adoption, and loyalty. This role involves coaching and mentoring Customer Success Managers, ensuring customer perspectives are communicated to business leaders, and managing team performance, including promotions, salary reviews, and talent analysis. Responsibilities include streamlining customer interactions, acting as the Voice of the Customer to drive service improvements, identifying and driving new sales leads, managing churn and retention, overseeing the Success4U program, and serving as the primary contact for resolving customer complaints and service issues.

Skills

Customer Success Management

Team Leadership

Product Adoption

Customer Satisfaction

Customer Loyalty

Go To Market Strategy

Operational Excellence

Coaching

Mentoring

Customer Experience

Performance Management

People Management

Talent Review

Voice of the Customer

Process Improvement

Collaboration

Unity

Real-time platform for interactive content

About Unity

Unity Technologies provides a platform for creating 2D, 3D, virtual reality (VR), and augmented reality (AR) content. Its main product is a real-time development platform that allows users to build and deploy interactive content across various devices, including mobile phones, PCs, and gaming consoles. Unity operates on a subscription model, offering different plans to cater to the needs of hobbyists, professional developers, and large enterprises, including free options for smaller developers. The company stands out from competitors by serving a wide range of industries, such as gaming, film, automotive, architecture, engineering, and construction, making it a versatile tool for many applications. Unity's goal is to empower creators by providing them with the tools and support needed to bring their ideas to life.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$869.1MTotal Funding

IPOCompany Stage

Enterprise Software, Entertainment, GamingIndustries

5,001-10,000Employees