Manager, Customer Success Operations & Strategy

About Modern Health

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.

Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status.

Our Culture

• “It Takes a Village” culture: Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all.
• Obsession to win: We are highly ambitious and passionate about the work that we do. We take pride in delivering excellence and our personal best and we continuously innovate to uniquely solve our customers’ needs.
• Accountable and reliable: We are a team and hold ourselves and each other accountable. We believe in transparent communication and continuous feedback to foster a culture of trust, reliability, and growth.
• Empathy: We have a supportive and diverse culture where we bolster and uplift each other as we pursue our lofty goals. We encourage selflessness and a willingness to support others, fostering a collaborative and respectful environment.
• Bias towards action: This is a fast-paced environment. We jump into problems and initiate solutions. We empower our people to make decisions and experiment, iterate, and repeat until we get it right.

About the Role

The Manager of Customer Success (CS) Operations & Strategy is a critical partner to the Customer Success leadership team, responsible for enabling operational excellence and driving strategic initiatives that directly impact Net Dollar Retention (NDR), customer growth, and overall retention. This role sits at the intersection of strategy and execution—leading process optimization, reporting, systems support, and special projects to elevate the impact of the Customer Success function.

This role reports into the VP of GTM Strategy and collaborates deeply with the Manager of Sales Operations to align on cross-functional revenue goals and execution. You will be the operational engine that supports and scales a high-performing CS team.

This position is not eligible to be performed in Hawaii.

What You’ll Do

Operational Support

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