Manager, Customer Success Operations & Strategy

United States

Apply with AI Apply

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare Technology, SaaSIndustries

Requirements

The Manager of Customer Success Operations & Strategy should have experience in operational excellence and driving strategic initiatives impacting Net Dollar Retention, customer growth, and overall retention. This role requires collaboration with the Customer Success leadership team and the Manager of Sales Operations to align on cross-functional revenue goals and execution. The position is not eligible to be performed in Hawaii.

Responsibilities

The Manager of Customer Success Operations & Strategy will be responsible for enabling operational excellence and driving strategic initiatives within the Customer Success function. This role involves leading process optimization, reporting, systems support, and special projects to elevate the impact of the Customer Success team. The individual will act as the operational engine to support and scale a high-performing CS team.

Skills

Customer Success

Operations

Strategy

Data Analysis

Project Management

Cross-functional Collaboration

Stakeholder Management

Process Improvement

Salesforce

CRM

Business Intelligence Tools

Modern Health

Personalized mental health care solutions for enterprises

About Modern Health

Modern Health provides personalized mental health care solutions for businesses around the world. Their platform connects employees and their families with certified coaches and licensed therapists who offer evidence-based care in over 50 languages. The service focuses on preventative care, aiming to address mental health issues before they escalate. Unlike many competitors, Modern Health emphasizes a culturally sensitive and tailored approach to mental health, ensuring that care meets the unique needs of each individual. The company partners with large corporations to include their services in employee benefits packages, which helps improve employee resilience and productivity. The goal of Modern Health is to enhance mental well-being in the workplace by making mental health care accessible and actionable.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$162.8MTotal Funding

SERIES_DCompany Stage

Consulting, HealthcareIndustries

501-1,000Employees

Benefits

Health and Wellness - Our benefits are designed to keep you safe and healthy. We’ve got you 100% covered for health, dental and vision insurance.

Professional Development - Make a meaningful difference at a rapidly growing start-up. We also offer every employee an annual professional development stipend, LinkedIn Learning subscription, and WFH stipend.

Family Matters - We celebrate all paths to parenthood by offering the fertility benefit Carrot, 16 weeks parental leave, and a child care stipend. We also offer access to Outschool which provides over 100,000 (and counting!) live, online activities for learners ages 3-18.

Giving Back - We encourage team members to donate their skills and time in their communities, and we match donations to causes several times a year.

Flexible Paid Time Off - Time off is important for rejuvenation and bringing your full self to work. No matter what life throws your way, we want you to have space to do so - guilt free.

Long-Term Planning - All full-time employees are eligible to contribute to a 401(k) plan. We are also proud to offer financial advising services through Origin.

Risks

Emerging competitors may offer similar services at lower costs.

AI integration may face data privacy and compliance challenges.

Expansion into physical health may dilute focus on core mental health services.

Differentiation

Modern Health offers a comprehensive mental health platform in a single app.

The platform supports 35 languages, enhancing accessibility for global users.

Modern Health integrates mental and physical health care, a unique industry approach.

Upsides

Acquisition of Anvil Health's AI tech enhances personalized mental health care.

Partnerships with high-profile figures boost brand visibility and engagement.

Recognition as a Great Place to Work strengthens company culture and employee satisfaction.

Land your dream remote job 3x faster with AI

Try Jobo Free