Senior Manager, Customer Engagement Platforms at Bristol-Myers Squibb

Kariya-shi, Aichi, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

PharmaceuticalsIndustries

Requirements

10+ years of commercial-related experience
Extensive business experience involving stakeholders
Recent leadership experience in a commercial-related role
Global experience (desirable)
Knowledge of marketing and strategy principles
Knowledge of the Japanese healthcare system and customers
Knowledge of project management
Knowledge of commercial-related departments
Knowledge of Japanese healthcare data and BMS internal data
English: Intermediate level (required for meetings, emails, and document creation with WW teams)
Japanese: Fluent (required for discussions and execution with commercial stakeholders)
Ability to highly practice BMS's code of conduct and compliance awareness
Logical and innovative thinking to identify and solve problems, demonstrating Agility, Passion, Innovation, and Accountability
Leadership to engage BU marketing leads
Communication skills for discussions with key stakeholders
Resilience in all situations

Responsibilities

Lead and coordinate the development and operation of the CE^3 analysis engine
Comprehensively supervise and manage the entire CE^3 build process for new product launches, ensuring alignment with brand strategy and tactics, and balancing consistency across BUs with brand-specific business needs in CE^3 engine & UI design
Bridge cross-functional collaboration between Japan/WW teams, identify issues/barriers, guide teams to resolve them effectively, and ensure successful CE^3 launches for each product
Oversee change management for both brand teams and sales teams
Perform KPI analysis, collaborate with stakeholders to identify and resolve issues, and operate CE^3 effectively
Drive continuous evolution and improvements to the platform
Proactively lead communication and collaboration with WW teams
Function as a hub for internal cross-functional teams (Brand Team, Sales, BIA, Omni Channel Strategy, Commercial Data Capabilities, Sales Force Excellence, Commercialization Learning, IT, Legal & Compliance) and global function teams (BIA Data Science and Technology, IT)
Serve as a valuable business partner to brand leaders and key members of brand teams, leveraging deep understanding of brand strategy and tactics to support sales teams in enhancing customer engagement more efficiently and effectively, contributing to BMS's competitiveness

Skills

Customer Engagement

Platform Development

KPI Analysis

Change Management

Cross-Functional Collaboration

Brand Strategy

UI Design

Data Analytics

Stakeholder Management

Sales Enablement

Bristol-Myers Squibb

Develops and delivers biopharmaceutical medicines

About Bristol-Myers Squibb

Bristol Myers Squibb (BMS) develops and delivers medicines aimed at treating serious diseases, focusing on areas like cancer, autoimmune diseases, and heart conditions. The company conducts extensive research and development to create new drugs, which are sold after receiving regulatory approval. BMS also produces generic drugs, offering affordable alternatives that meet the same quality standards as their branded counterparts. What sets BMS apart from competitors is its dual focus on both innovative and generic medicines, enhancing access to healthcare. The company's goal is to improve patient outcomes while maintaining a commitment to sustainability and corporate responsibility.

New York City, New YorkHeadquarters

1887Year Founded

$33,706.1MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Professional Development Budget

Risks

Increased competition in oncology from emerging biotech firms like ArsenalBio.

BMS's lawsuit over the 340B Drug Pricing Program may lead to regulatory challenges.

Rapid AI and digital tech evolution may pose integration challenges for BMS.

Differentiation

BMS focuses on innovative cancer treatments through collaborations like ArsenalBio for T cell therapies.

The company emphasizes digital health technologies, enhancing clinical trial management and patient engagement.

BMS offers both innovative and generic medicines, increasing affordable healthcare solutions.

Upsides

BMS's partnership with Medidata enhances clinical research processes and patient outcomes.

The collaboration with AI Proteins advances novel miniprotein-based therapeutics, expanding therapeutic modalities.

BMS's global license agreement with BioArctic expands its portfolio in neurodegenerative diseases.

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