Customer Success Manager - Health Plans & Digital Health

The Customer Success Manager will serve as a trusted partner to clients in the Health Plans and Digital Health space, acting as the main point of contact to align client goals with H1’s capabilities and guide process improvements. Responsibilities include building strong stakeholder relationships, managing the onboarding and ingestion of H1 data through cross-functional partnerships, conducting business reviews to track KPIs and identify growth opportunities, and proactively identifying and managing risks. The role also involves overseeing multiple cross-functional initiatives, delivering executive-level summaries highlighting ROI, adoption, and impact, and collaborating with product, engineering, and support teams to resolve issues and enhance the customer experience, ultimately driving success metrics such as NPS, CSAT, and ARR growth.