[Remote] Customer Success Manager - Health Plans & Digital Health at H1

United States

H1 Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Health Plans, Digital Health, Healthcare Technology, Data & AIIndustries

Skills

Key technologies and capabilities for this role

Customer Success ManagementRelationship BuildingData AnalysisStakeholder ManagementOnboardingKPI TrackingRisk ManagementExecutive SummariesProduct Roadmap InfluenceHealth PlansDigital Health

Questions & Answers

Common questions about this position

What is the salary range for the Customer Success Manager role?

This role pays between $90,000 and an unspecified upper limit, as the job description appears to be cut off.

Is this Customer Success Manager position remote or office-based?

This information is not specified in the job description.

What experience is required for this Customer Success Manager role?

Candidates need 3+ years of experience in Customer Success or Client Services at an Enterprise SaaS company, experience in health plans, insurance, digital health, provider data management, or a highly-regulated industry, familiarity with data products, API integrations, and technical onboarding, plus strong project management skills owning enterprise and mid-tier accounts.

What is the company culture like at H1 for the Customer Success team?

H1's Customer Success team focuses on building deep relationships with existing customers as the point of contact throughout the customer journey, harnessing data and AI to unlock medical insights for optimal patient outcomes, health equity, and trust in healthcare systems.

What makes a strong candidate for this Customer Success Manager position?

A strong candidate has proven success managing enterprise or mid-market clients in B2B SaaS, is adept at balancing priorities across technical and business stakeholders, skilled in communication and presenting with executive presence, and passionate about client success and long-term relationships.

H1

Healthcare data analytics and research solutions

About H1

H1.co operates in the healthcare technology sector, focusing on connecting healthcare professionals with research and insights. The company provides data-driven solutions that help clients, including healthcare professionals, life sciences companies, payors, and patients, make informed decisions. H1.co's products utilize healthcare data to offer insights for various applications such as clinical trial design and market access. Unlike many competitors, H1.co emphasizes the democratization of healthcare data and offers a free platform, H1 Connect, for accessing expert insights. The company's goal is to enhance the efficiency of healthcare delivery and research by providing accurate and comprehensive data.

New York City, New YorkHeadquarters
2017Year Founded
$181.9MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Biotechnology, HealthcareIndustries
201-500Employees

Risks

Integration of Ribbon Health may lead to data inconsistencies.
AI-driven platforms like GenosAI Pro risk biases in trial designs.
Global expansion through H1 Connect may face regulatory hurdles.

Differentiation

H1 offers a comprehensive healthcare platform connecting diverse stakeholders in real-time.
The company provides AI-enabled data analytics for strategic insights in life sciences.
H1's Trial Landscape platform enhances clinical trial diversity and efficiency.

Upsides

H1's acquisition of Ribbon Health strengthens its data management capabilities.
The partnership with CTI advances diversity and efficiency in clinical trials.
H1's inclusion in the New York Digital Health 100 highlights its innovation.

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