Customer Success Lead, Strategic Accounts - Southeast Region

Remote

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$115,000 – $140,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare Technology, Artificial IntelligenceIndustries

Requirements

Candidates must have over 7 years of experience in customer success, implementation, or consulting within the healthcare industry. A proven track record of building relationships with and influencing C-suite executives is essential. Strong technical understanding of healthcare IT systems, workflow automation, and/or data analytics is required, along with exceptional communication and interpersonal skills. A deep understanding of the healthcare industry, its challenges, and the role of technology in driving innovation is also necessary. The role requires a strategic mindset and the ability to travel up to 50% of the time.

Responsibilities

The Customer Success Lead will act as a trusted advisor to C-suite executives, influencing their decision-making and positioning Notable as a strategic partner. They will develop and execute multi-quarter success roadmaps, aligning Notable's solutions with customer needs and strategic priorities. This role involves facilitating communication between customers and internal teams, acting as the customer's voice for product development, and partnering to ensure renewals and identify upsell/cross-sell opportunities. The Lead will also generate new leads, ensure tangible ROI from Notable's solutions, build rapport with diverse stakeholders, manage escalations, and maintain a significant on-site presence to understand the customer's operational environment.

Skills

Customer Success

Account Management

Healthcare

Relationship Building

Executive Communication

Strategic Planning

Problem-Solving

Notable

Intelligent automation platform for healthcare providers

About Notable

Notable Health offers an intelligent automation platform that streamlines administrative and patient-facing workflows for healthcare providers. The platform automates tasks like scheduling and care gap outreach, allowing for a more efficient and personalized patient experience. It is designed for hospitals and medical groups, helping them tackle staffing shortages and improve operational efficiency. Clients benefit from a quick implementation process and have reported high satisfaction rates and improved workflow capacity.

San Mateo, CaliforniaHeadquarters

2017Year Founded

$115.9MTotal Funding

SERIES_BCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Risks

Competition from startups like Plenful and Infinitus could impact Notable's market share.

Growing voice tech adoption may require Notable to enhance its capabilities.

Rapid AI spending increase could lead to heightened competition and innovation pressure.

Differentiation

Notable automates over a million healthcare workflows daily, enhancing operational efficiency.

The platform integrates seamlessly with Oracle Health, offering personalized patient experiences.

Notable's AI-powered assistant uses conversational AI to streamline patient interactions.

Upsides

Healthcare AI spending is projected to double, boosting demand for Notable's solutions.

Notable's quick 4-6 week implementation offers rapid ROI for healthcare providers.

Positive client feedback highlights Notable's impact on patient satisfaction and operational efficiency.

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