Senior Implementation Manager at Pylon

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Mortgage, Financial ServicesIndustries

Requirements

4+ years of experience in implementation, solutions engineering, technical account management, or technical product roles
Experience working with or integrating APIs and understanding developer workflows
Strong project management and problem-solving skills
Excellent written and verbal communication skills
Ability to manage complex, multi-stakeholder projects across technical and non-technical counterparts
Experience in fintech, SaaS, or infrastructure products preferred
Must live in or be willing to relocate to the Bay Area (CA) or New York City

Responsibilities

Own the end-to-end onboarding process for new customers: from kickoff and integration design through launch and post-go-live support
Help customers think through how to integrate our API and Elements (our embeddable UI toolkit) into their workflows and user experience
Build and maintain a repeatable onboarding and scoping framework that allows us to support customers efficiently and consistently
Work closely with account management to align on joint success plans, customer KPIs, and timelines
Provide post-launch support to ensure continued success, including triaging issues and routing product feedback
Work with product/engineering to forward deploy customer integrations, influence roadmaps and help scope feature requests
Maintain deep product expertise and act as a consultative voice to help clients get the most out of Pylon

Skills

API integration

Client onboarding

Product management

Technical support

Fintech

Mortgage origination

Compliance

Cross-functional collaboration

Integration design

Loan officer dashboard

Pylon

Digital mortgage integration platform for businesses

About Pylon

Pylon Lending provides a digital mortgage infrastructure that allows businesses to integrate mortgage services into their products efficiently. Their platform offers APIs and pre-built UI components, enabling clients, mainly in the financial and real estate sectors, to embed a complete digital mortgage experience with minimal coding. Unlike traditional mortgage services that require extensive infrastructure, Pylon offers a customizable Software Development Kit (SDK) that covers the entire mortgage origination process, from application to closing. This approach helps clients save time and reduce costs. Pylon's goal is to simplify the mortgage process for businesses, allowing them to launch new mortgage products quickly while enhancing customer satisfaction.

New York City, New YorkHeadquarters

2022Year Founded

$8.3MTotal Funding

SEEDCompany Stage

Fintech, Financial ServicesIndustries

11-50Employees