Senior Forward Deployed Engineer at S&P Global

Cambridge, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, TechnologyIndustries

Requirements

7+ years of experience in a customer-facing technical delivery role (e.g., forward deployed engineers, solution architects, ex-consultants)
Industry experience in programming languages like Python or Java
Strong analytical and problem-solving skills to simplify complex and dynamic work effectively to ensure a high level of customer satisfaction
Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done
Experience prototyping Generative AI/ML solutions and knowledge of SDLC, APIs, network/cloud architecture
Experience in providing hands-on training and technical support to customers, helping them to understand how to use products effectively and address their questions and concerns
Effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders
Humble attitude, collaborative spirit, and commitment to excellence
Willingness to travel (~50%) to meet customers

Responsibilities

Deliver exceptional pre-sales and post-sales experiences by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions
Demonstrate how Kensho AI capabilities meet business needs through demos, use case scoping, architecture recommendations, system design, and in-depth technical advisory and delivery
Create and maintain documentation, guides, implementation frameworks, and FAQs based on client engagements, and technical documentation for developmental work
Build strong customer relationships throughout evaluation, validation, sales, and delivery processes
Champion customer voice internally by gathering feedback, identifying trends, and working with product/engineering teams on roadmap planning
Partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications
Work with business and technical teams to demonstrate the value of solutions and recommend architectural patterns to kickstart their implementation and development
Work closely with Sales, Marketing, Engineering, Product, and Design teams

Skills

Key technologies and capabilities for this role

Machine LearningNatural Language ProcessingSpeech RecognitionEntity LinkingDocument ExtractionText ClassificationLLMsAPIsSystem DesignArchitecture

Questions & Answers

Common questions about this position

What experience level is required for the Senior Forward Deployed Engineer role?

The role requires 7+ years of experience in a customer-facing technical delivery role, such as forward deployed engineers, solution architects, or ex-consultants.

What programming languages are needed for this position?

Industry experience in programming languages like Python or Java is required.

What key skills make someone thrive in this role?

Candidates thrive with strong analytical and problem-solving skills, the ability to own problems end-to-end, experience prototyping Generative AI/ML solutions, and knowledge of SDLC, APIs, and network/cloud architecture.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees