Senior Forward Deployed Engineer at S&P Global

Cambridge, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, TechnologyIndustries

Requirements

7+ years of experience in a customer-facing technical delivery role (e.g., forward deployed engineers, solution architects, ex-consultants)
Industry experience in programming languages like Python or Java
Strong analytical and problem-solving skills to simplify complex and dynamic work effectively to ensure a high level of customer satisfaction
Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done
Experience prototyping Generative AI/ML solutions and knowledge of SDLC, APIs, network/cloud architecture
Experience in providing hands-on training and technical support to customers, helping them to understand how to use products effectively and address their questions and concerns
Effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders
Humble attitude, collaborative spirit, and commitment to excellence
Willingness to travel (~50%) to meet customers

Responsibilities

Deliver exceptional pre-sales and post-sales experiences by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions
Demonstrate how Kensho AI capabilities meet business needs through demos, use case scoping, architecture recommendations, system design, and in-depth technical advisory and delivery
Create and maintain documentation, guides, implementation frameworks, and FAQs based on client engagements, and technical documentation for developmental work
Build strong customer relationships throughout evaluation, validation, sales, and delivery processes
Champion customer voice internally by gathering feedback, identifying trends, and working with product/engineering teams on roadmap planning
Partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications
Work with business and technical teams to demonstrate the value of solutions and recommend architectural patterns to kickstart their implementation and development
Work closely with Sales, Marketing, Engineering, Product, and Design teams

Skills

Machine Learning

Natural Language Processing

Speech Recognition

Entity Linking

Document Extraction

Text Classification

LLMs

APIs

System Design

Architecture

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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