Senior Enablement Programs Manager

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Support, Artificial Intelligence, SaaSIndustries

Requirements

Candidates should have 6+ years of experience in enablement, learning & development, instructional design, or GTM program management. A proven track record of building structured, scalable enablement programs for Sales, Customers, or Internal teams is required, along with strong instructional design and content development skills across digital and live learning. The ideal candidate is a collaborative leader with experience managing cross-functional projects and influencing without authority, possessing analytical and organizational skills to tie programs to business outcomes and iterate based on data. A passion for empowering others through learning and a customer- and learner-first mindset are essential, as is comfort working in a fast-changing environment.

Responsibilities

The Senior Enablement Programs Manager will own and scale initiatives for Forethought’s customers and internal teams, leading onboarding, training, and enablement programs across the go-to-market funnel. This includes owning end-to-end sales enablement, designing and maintaining sales onboarding programs, and building frameworks for ongoing skill development. The role involves partnering closely with Sales, Product Marketing, and Customer Success leadership to create enablement content, using data to track performance, and developing and executing scalable education programs for customers focused on adoption, expansion, and long-term success. Additionally, the manager will guide the production of high-quality learning experiences, use AI tools for content creation, define KPIs, and lead the strategy and execution for new hire onboarding across multiple functions, ensuring clear and engaging content that drives behavior change.

Skills

Sales Enablement

Customer Enablement

Onboarding Programs

Training Programs

Content Development

Product Marketing

Customer Success

GTM Strategy

Data Analysis

Program Management

Forethought

AI-powered customer support automation platform

About Forethought

Forethought.ai focuses on enhancing customer support through artificial intelligence. Their main product, SupportGPT™, utilizes Large Language Models (LLMs) to understand and generate human-like text, allowing businesses to automate customer service tasks. This AI is trained on a company's specific data, making it tailored to their needs. It helps businesses in sectors like E-commerce, SaaS, and FinTech by quickly resolving common customer inquiries and directing more complex issues to the appropriate agents, which reduces resolution time and operational costs. Additionally, Forethought.ai offers Autoflows, a user-friendly tool for automating customer experience without the need for coding. This tool helps businesses optimize their customer service workflows and track performance. Forethought.ai aims to improve the efficiency and effectiveness of customer support for businesses looking to enhance their service operations.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88.5MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Unlimited PTO

Hybrid work

Competitive salary + stock options

Competitive insurance plans

Parental leaves

Risks

OpenAI's 'Operator' agent poses a competitive threat to Forethought's solutions.

Rapid AI advancements by competitors increase pressure on Forethought to innovate.

Leadership transitions may pose internal restructuring challenges for Forethought.

Differentiation

Forethought uses LLMs to tailor AI support to specific business needs.

SupportGPT™ automates customer service, reducing costs and enhancing customer experience.

Autoflows offers no-code CX automation, simplifying implementation for businesses.

Upsides

Forethought recognized in Gartner's 2023 Cool Vendor report, boosting credibility.

AI-driven sentiment analysis tools improve customer service quality and understanding.

Integration with CRM systems enhances tracking and management of customer interactions.

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