Senior Customer Success Manager
Branch- Full Time
- Senior (5 to 8 years)
Salary: [Not Specified] Employment Type: Full-Time Location Type: Remote
Deel is the all-in-one payroll and HR platform for global teams, dedicated to unlocking global opportunity for every person, team, and business. Our platform integrates HRIS, payroll, compliance, benefits, performance, and equipment management into a seamless experience. Leveraging AI-powered tools and a fully owned payroll infrastructure, Deel supports diverse worker types across 100+ countries, enabling businesses to scale smarter, faster, and more compliantly.
As one of the largest globally distributed companies, our team of 5,000+ spans over 100 countries, speaks 74 languages, and fosters a connected, dynamic culture that drives continuous learning and innovation for our customers.
Deel is the fastest-growing Software as a Service (SaaS) company in history, revolutionizing how global talent connects with world-class companies. We are breaking down geographical barriers to hiring and career advancement, building the infrastructure for the future of work and promoting a more diverse and inclusive global economy.
In 2024 alone, Deel facilitated $11.2 billion in payments across nearly 100 currencies and provided healthcare and benefits to workers in 109 countries, ensuring global workers are paid and protected.
Our success is recognized through accolades like CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and consistent inclusion on Y Combinator’s top companies list. We maintain a high customer satisfaction rate with an average rating of 4.83 from over 15,000 reviews on platforms like G2, Trustpilot, Capterra, Apple, and Google.
An experience at Deel is a career accelerator. You will tackle complex challenges impacting millions of people's working lives at the forefront of the global work revolution. With our significant momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) within five years—you will drive meaningful impact and build expertise to become a leader in the transformation of global work.
As the face and voice of Deel for our clients, both internally and externally, you will be responsible for building genuine and durable customer relationships. Your goal is to convert these relationships into opportunities for long-term revenue growth. You will act as a trusted advisor, providing strategic guidance on operational and product-related matters. Simultaneously, you will serve as an internal advocate for clients, championing new products and capabilities to facilitate their business expansion with Deel.
We are looking for a passionate business builder who thrives on tackling complex, challenging, and often ambiguous problems to drive real business impact. You are hands-on, comfortable diving into data for insights, and skilled in project management across multiple stakeholders. A collaborative and high-performance team environment is essential for your success.
HR platform for managing global workforces
Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.