Senior Customer Success Manager

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: (Not provided in the description)

Color Health is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color’s goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys. Apply to join Color and do the most meaningful work of your career. If you are not sure that you’re 100% qualified but are up for the challenge - we want you to apply!

Requirements

• Experience in the health benefits space.
• Exceptional ability to build and manage multi-threaded relationships with benefit leaders and senior benefits executives.
• Thrives in a fast-paced start-up environment.

Responsibilities

• Lead a mixed-segment portfolio of employee and union clients and be the face of Color for all client-related needs.
• Onboard new clients, ensuring a strong member discovery, internal program coordination, and a successful launch plan.
• Develop customized service and strategic plans tailored to each client based off your deep, strategic understanding of their needs and goals.
• Drive successful enrollment and engagement of a client’s population with Color’s product and services.
• Own and maintain a high client NPS and renewal rate, proactively identifying issues and strategizing on solutions.
• Identify, position, and close expansion and upsell opportunities.
• Build and maintain strong, long-term, and multi-threaded relationships with key stakeholders across your client organizations.
• Convert clients into Color advocates, leveraging their successes for references, referrals, case studies, marketing collaborations, and testimonials.
• Enable and support strong trust-based relationships with client’s benefits consultants and partner vendors serving them.
• Serve as a trusted advisor, providing (details missing).

Application Instructions

• (Not provided in the description)

Company Information

• Color Health is transforming cancer care with a Virtual Cancer Clinic.
• Provides comprehensive cancer care services including screening, risk assessment, prevention, diagnosis, treatment support, and survivorship.
• Serves employers, unions, health plans, and governments.