Senior Client Success Manager
Modern HealthSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Health BenefitsIndustries
Requirements
The ideal candidate has experience in the health benefits space, exceptional at building and managing multi-threaded relationships with benefit leaders and senior benefits executives, and thrives in a fast-paced start-up environment. Candidates should possess a Bachelor’s degree in a related field, and ideally have 5+ years of experience in customer success or account management within the healthcare or benefits industry.
Responsibilities
As a Senior Customer Success Manager, you will lead a mixed-segment portfolio of employee and union clients, serving as their trusted advisor and strategic partner to support the evolution and successful execution of their cancer benefit strategy. You will be responsible for onboarding new clients, developing customized service plans, driving enrollment and engagement, identifying expansion opportunities, and maintaining a high client NPS and renewal rate. Furthermore, you will build and maintain strong relationships with key stakeholders, enable trust-based relationships with client’s benefits consultants and partner vendors, and act as a Color advocate by leveraging client successes for references and testimonials.
Skills
Health benefits expertise
Relationship management
Client onboarding
Strategic planning
Customer engagement
NPS management
Upselling and expansion
Color
Provides genetic testing and health screenings
About Color
Color provides genetic testing and health screening services aimed at making healthcare more accessible and affordable. The company offers a variety of tests, including those for COVID-19, which help individuals learn about their genetic risks for different health conditions. These tests can be purchased directly by consumers or through healthcare providers, and Color also collaborates with employers to create personalized health programs for their workforce. What sets Color apart from its competitors is its focus on preventive healthcare and the integration of genetic counseling services, which assist individuals in understanding their results and making informed health choices. The goal of Color is to enhance overall health and wellness by empowering people with genetic insights and improving workplace health through tailored programs.
Key Metrics
Burlingame, CaliforniaHeadquarters
2014Year Founded
$441.6MTotal Funding
SERIES_ECompany Stage
HealthcareIndustries
501-1,000Employees