Director, Client Success

Remote

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health Benefits, Managed CareIndustries

Requirements

Candidates should possess 12 years of experience in Client Success or Account Management within the Benefits or Healthcare industry, with prior corporate experience at organizations such as navigators, digital health point solutions, carriers, consulting firms, or case management firms, and a demonstrated history of working with Fortune 100 clients or large group plans. Public sector experience is preferred, and experience using Salesforce and other key account management platforms is required, along with the ability to travel approximately 25% of the time and reside in a major metro area in the United States, preferably in the Western United States.

Responsibilities

The Director, Client Success will serve as the senior relationship owner for a small group of strategic employer client accounts, acting as the voice of the client within Included Health and articulating the account strategy to align internal resources and deliver an exceptional client experience. They will lead and manage a team through ambiguity, assess client strategy and needs, collaborate with insurance carriers and vendors, drive utilization and ROI, partner with analytics to deliver customer reports, and partner with various internal teams to ensure operational alignment and achieve client renewal objectives.

Skills

Client Success

Account Management

Strategic Planning

Relationship Building

Healthcare Benefits

Team Leadership

Vendor Collaboration

Data Analysis

Customer Retention

Upselling

Included Health

Healthcare advocacy and specialized care services

About Included Health

Included Health focuses on enhancing the healthcare experience for individuals who often face challenges in accessing quality care. The company provides a variety of services, including primary care, behavioral health, and virtual care, ensuring that members receive timely and appropriate treatment. Their model emphasizes 24/7 on-demand care with a diverse group of providers, allowing for personalized support tailored to complex health needs. Unlike many competitors, Included Health prioritizes underserved populations and partners with employers and consultants to deliver comprehensive healthcare solutions that not only improve health outcomes but also help reduce costs. The ultimate goal of Included Health is to make quality healthcare accessible and understandable for everyone, particularly those who have been overlooked by traditional healthcare systems.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$337.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.

Risks

Competition from Teladoc and Amwell threatens market share.

Post-merger integration challenges could affect service delivery.

Regulatory scrutiny on telehealth may impact operational flexibility.

Differentiation

Included Health offers integrated primary and behavioral health services.

They provide 24/7 on-demand care with diverse providers.

Their data-driven approach enhances healthcare outcomes and reduces costs.

Upsides

Rising demand for telehealth boosts Included Health's virtual care services.

Employers investing in healthcare benefits expand Included Health's client base.

Value-based care models align with Included Health's focus on outcomes.

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