Senior Customer Success Manager, Enterprise at 1Password

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Technology, SaaSIndustries

Requirements

Proven track record with ideally 5+ years experience managing a book of business in a SaaS or tech environment servicing customers through strategic calls and engagements
Ability to maintain account-specific insights and data to inform forecasting with the highest possible accuracy
Experience reviewing account-specific and overall book health in relation to business reviews and customer engagements
Ability to balance individual customer’s success with company needs and opportunities
Knack for learning things on your own and quickly adapting to new environments
Experience providing robust, product-based solutioning for clients, ensuring timely resolutions
Experience with and passion for helping people or businesses use software to be more productive and efficient
Passion for discovering what a team needs in their workplace and asking strong open-ended questions
Ability to translate technical terms for customers who find technology confusing or intimidating
Experience conducting Business Reviews
Comfort working closely with executive leaders and navigating nuances of working with different stakeholders to identify and drive value realization
Familiarity with creating and executing on success plans to drive activation and engagement of customers
Experience working collaboratively with internal, cross-functional teams to ensure customer success
Strong communication skills using virtual collaboration tools
Comfort presenting and speaking to new people each day with a concise yet empathetic style balancing teaching and listening/learning

Responsibilities

Understand larger/enterprise-level Teams and Business customers’ structures and needs
Guide customers through established best practices throughout their 1Password lifecycle, working closely with Onboarding and Account Management
Act as the customer champion and advocate, helping increase awareness of customer needs and priorities
Influence not only own customers and processes, but processes across the entire Customer Success organization
Manage a book of business through strategic calls and engagements
Conduct Business Reviews
Create and execute success plans to drive activation and engagement of customers

Skills

Customer Success

SaaS

Book of Business Management

Strategic Engagements

Account Management

Forecasting

Onboarding

1Password

Password management and secure access solution

About 1Password

1Password provides a password management and secure access solution that helps businesses manage and protect their sensitive information. The platform allows employees to securely access applications and share important data like logins and documents while keeping other information private. It operates on a subscription model, offering various plans to meet the needs of different organizations. 1Password integrates with existing identity and access management systems such as Azure AD and Okta, enabling automatic employee provisioning and enhancing security without disrupting workflow. The goal of 1Password is to help businesses improve their cybersecurity measures while ensuring ease of use and maintaining productivity.

Toronto, CanadaHeadquarters

2005Year Founded

$894.9MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees