[Remote] Senior Manager, Workforce Strategy at DoorDash

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Fluent in WFM fundamentals like capacity planning, erlang models, shrinkage, and occupancy
8+ years of experience in workforce management, capacity planning, or operations leadership in a complex, high-growth environment
Experience owning SLA performance, including identifying deviations and driving recovery strategies
Analytical rigor and business acumen, able to use data to drive clarity and decisions
Skilled cross-functional partner, comfortable influencing leaders and providing clear trade-offs
Experience leading teams or large-scale initiatives, setting direction while staying close to the work
Thrive on scrappy problem-solving and aren’t afraid to get into the details to keep performance on track

Responsibilities

Own SLA outcomes end-to-end, ensuring performance is stable, predictable, and balanced with efficiency
Roll up sleeves to troubleshoot staffing gaps, occupancy balance, shrinkage, and other levers that directly impact SLA performance
Drive accountability through capacity and supply planning, providing the network with clear signals on what can be achieved
Anticipate risks before they hit, spotting where deviations could occur and putting proactive measures in place
Translate business priorities into workforce action, guiding cross-functional partners through the options and trade-offs available
Lead strategic initiatives that impact all lines of business, from holiday readiness to plan audits and supply optimization
Be a master of inputs and data, ensuring the information behind plans and recommendations is accurate and transparent
Act as a trusted partner to Audience Experience, Finance, Recruiting, and Vendor Ops to keep supply aligned with demand and outcomes accountable
Develop and lead a high-performing team, providing mentorship, career development, and clear accountability while building a culture of excellence
Build capacity and supply plans, monitor execution, and solve problems in real time
Translate business requirements into workforce strategies and present leaders with clear options and trade-offs
Take on cross-cutting initiatives that improve planning, preparation, and operations across the organization

Skills

Key technologies and capabilities for this role

Workforce ManagementCapacity PlanningSchedulingReal-time OperationsSLA ManagementPerformance MonitoringTeam LeadershipOperations StrategyProblem SolvingStakeholder Management

Questions & Answers

Common questions about this position

What is the salary or compensation for this Senior Manager role?

This information is not specified in the job description.

Is this Senior Manager position remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Senior Manager, Workforce Strategy role?

The role requires hands-on expertise in workforce capacity planning, scheduling, real-time operations, and SLA management, along with strong problem-solving, leadership to build high-performing teams, and the ability to translate business requirements into strategies while managing cross-functional partners.

What is the team culture like for the Workforce Management team at DoorDash?

The team has a people-first mindset paired with strategy and operations, moves quickly, leverages first principles thinking, focuses on problem solving, and fosters an environment where people are empowered to deliver excellence while growing their skills and careers.

What makes a strong candidate for this Senior Manager position?

Strong candidates own SLA outcomes end-to-end, troubleshoot operational levers like staffing gaps and occupancy, anticipate risks, lead strategic initiatives, and act as trusted cross-functional partners with accurate data mastery.

DoorDash

On-demand food delivery service

About DoorDash

DoorDash connects customers with local and national restaurants for on-demand food delivery, primarily in the United States, Canada, and Australia. The platform allows users to browse menus and place orders, which are delivered by drivers known as "Dashers." DoorDash's business model includes charging restaurants a commission and customers delivery and service fees, making it distinct in its three-sided marketplace approach. The company's goal is to lead the food delivery market by enhancing user experience and expanding its services.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$2,404.4MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

10,001+Employees

Benefits

Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.

Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.

Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.

Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.

Risks

Cannabis delivery faces competition from new market entrants, impacting market share.

Ibotta partnership may underperform if digital promotions don't resonate with customers.

Expansion into non-traditional categories may dilute DoorDash's core brand identity.

Differentiation

DoorDash's entry into cannabis delivery diversifies its service offerings.

Partnership with Ibotta enhances digital promotions, adding value for customers.

Collaboration with The Trade Desk boosts targeted advertising capabilities.

Upsides

Cannabis delivery opens new revenue streams amid growing demand for THC and CBD products.

Ibotta partnership may increase order frequency through enhanced digital promotions.

David's Bridal partnership taps into the lucrative wedding industry, diversifying offerings.

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