[Remote] Senior Manager, Workforce Strategy at DoorDash

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

8+ years of experience in workforce management, capacity planning, or operations leadership in a complex, high-growth environment
Fluency in WFM fundamentals like capacity planning, erlang models, shrinkage, and occupancy
Analytical rigor and business acumen, able to use data to drive clarity and decisions
Experience leading teams or large-scale initiatives, setting direction while staying close to the workforce
Strong problem-solving and troubleshooting skills, with the ability to identify and drive recovery strategies
Ability to translate business priorities into workforce action, guiding cross-functional partners through options and trade-offs
Experience in managing supply and capacity planning, with the ability to anticipate and mitigate risks
Strong leadership and mentorship skills, with the ability to develop and lead high-performing teams
Experience in working with cross-functional partners, including Audience Experience, Finance, Recruiting, and Vendor Ops
Ability to stay up-to-date with industry trends and best practices in workforce management and operations

Responsibilities

Own SLA outcomes end-to-end, ensuring performance is stable, predictable, and balanced with efficiency
Roll up your sleeves to troubleshoot staffing gaps, occupancy balance, shrinkage, and other levers that directly impact SLA performance
Drive accountability through capacity and supply planning, providing the network with clear signals on what can be achieved
Anticipate risks before they hit, spotting where deviations could occur and putting proactive measures in place
Translate business priorities into workforce action, guiding cross-functional partners through the options and trade-offs available
Lead strategic initiatives that impact all lines of business, from holiday readiness to plan audits and supply optimization
Be a master of your inputs and data, ensuring the information behind your plans and recommendations is accurate and transparent
Act as a trusted partner to Audience Experience, Finance, Recruiting, and Vendor Ops to keep supply aligned with demand and outcomes accountable
Develop and lead a high-performing team, providing mentorship, career development, and clear accountability while building a culture of excellence
Provide clear and transparent communication to stakeholders, including leadership, cross-functional partners, and the workforce

Skills

DoorDash

On-demand food delivery service

About DoorDash

DoorDash connects customers with local and national restaurants for on-demand food delivery, primarily in the United States, Canada, and Australia. The platform allows users to browse menus and place orders, which are delivered by drivers known as "Dashers." DoorDash's business model includes charging restaurants a commission and customers delivery and service fees, making it distinct in its three-sided marketplace approach. The company's goal is to lead the food delivery market by enhancing user experience and expanding its services.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$2,404.4MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

10,001+Employees

Benefits

Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.

Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.

Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.

Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.

Risks

Cannabis delivery faces competition from new market entrants, impacting market share.

Ibotta partnership may underperform if digital promotions don't resonate with customers.

Expansion into non-traditional categories may dilute DoorDash's core brand identity.

Differentiation

DoorDash's entry into cannabis delivery diversifies its service offerings.

Partnership with Ibotta enhances digital promotions, adding value for customers.

Collaboration with The Trade Desk boosts targeted advertising capabilities.

Upsides

Cannabis delivery opens new revenue streams amid growing demand for THC and CBD products.

Ibotta partnership may increase order frequency through enhanced digital promotions.

David's Bridal partnership taps into the lucrative wedding industry, diversifying offerings.

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