Senior Customer Success Manager, Commercial

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, SoftwareIndustries

Requirements

Candidates must have a minimum of 2 years of experience in a SaaS or Tech Customer Success role, managing a book of business through strategic calls and engagement. Strong communication skills via email, phone, and video are essential, along with the ability to present and speak to new people daily. Experience supporting individuals and businesses in effectively utilizing software for productivity and efficiency is required, as is experience collaborating with C-Level executives and navigating diverse stakeholder needs. Experience managing revenue retention as a key metric and identifying growth opportunities is also necessary. Optional experience with 1Password or another password manager is a plus.

Responsibilities

The Senior Customer Success Manager will guide customers through their lifecycle using best practices, demonstrating an understanding of their structure and needs while working closely with Onboarding and Account Executives. This role involves acting as a customer champion and advocate, increasing awareness of customer needs and priorities, and focusing on customer retention by helping them see the value of their investment and achieve adoption goals through proactive and reactive engagement. Responsibilities include guiding customers via email, webinars, and customized sessions, making prescriptive recommendations, and ensuring high adoption rates. The role also involves following defined outreach and follow-up processes, managing customer data and activity in tandem with other teams, and accurately synthesizing and logging findings from customer discussions, such as feature requests and feedback.

Skills

Customer Success Management

Account Management

Customer Retention

Customer Adoption

Cybersecurity

Enterprise Software

Relationship Management

Problem-Solving

Communication

1Password

Password management and secure access solution

About 1Password

1Password provides a password management and secure access solution that helps businesses manage and protect their sensitive information. The platform allows employees to securely access applications and share important data like logins and documents while keeping other information private. It operates on a subscription model, offering various plans to meet the needs of different organizations. 1Password integrates with existing identity and access management systems such as Azure AD and Okta, enabling automatic employee provisioning and enhancing security without disrupting workflow. The goal of 1Password is to help businesses improve their cybersecurity measures while ensuring ease of use and maintaining productivity.

Toronto, CanadaHeadquarters

2005Year Founded

$894.9MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees