Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise Software, Consumer SoftwareIndustries
Requirements
Candidates should have 4+ years of experience as a Customer Success Manager, Account Manager, or in a similar role. A proven track record of achieving commercial targets and goals, preferably in a SaaS setting, is required. Experience managing complex accounts and renewals is necessary, along with excellent interpersonal skills and a history of building strong business relationships. Candidates must be influential communicators with experience presenting to various audience sizes, and they should possess strong organizational, account prioritization, and time management skills. A passion for contributing to a startup environment and fine-tuning processes to scale the customer success team is essential.
Responsibilities
The Mid-Market Customer Success Manager will manage a book of Jasper's commercial customers, driving renewals and ensuring retention for 30-50 MM accounts. They will work with these customers to leverage AI in their industries and serve as their advocate by developing engagement strategies. Acting as a trusted advisor, they will drive product adoption and ensure customer satisfaction. Additionally, they will become product experts, developing best practices to help customers leverage Jasper's full functionality. The role involves interfacing closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, and enhance the overall customer experience.
Skills
Customer Success
Account Management
SaaS
Renewals
AI
Product Adoption
Strategic Planning
Customer Advocacy
Jasper
AI tool for efficient content creation
About Jasper
Jasper.ai provides an AI-powered tool designed to assist in content creation, specifically for producing high-quality blogs quickly and cost-effectively. This tool helps marketers, especially in the B2B SaaS sector, to generate effective campaigns by streamlining the writing process. Jasper.ai's service operates on a business model that enhances productivity for clients who need a large volume of content, such as marketing agencies and e-commerce businesses. A key differentiator for Jasper.ai is its commitment to ethical practices; it ensures that its AI models are not trained on client data, maintaining user privacy and confidentiality. Additionally, the company does not retain ownership of the content generated through its tool, and all data is stored securely in U.S.-based data centers. The goal of Jasper.ai is to provide a reliable and efficient content creation solution while upholding high standards of data security.
Key Metrics
Austin, TexasHeadquarters
2020Year Founded
$121.6MTotal Funding
SERIES_ACompany Stage
Enterprise Software, AI & Machine LearningIndustries
501-1,000Employees