Customer Success Manager -- Mid Market
Common RoomSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise Software, Consumer SoftwareIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-Time
- Salary: Not provided
Jasper is a purpose-built generative AI platform for marketing. Its mission is to elevate marketers with the power of AI, enabling better outcomes through workflows and opening up new business opportunities. Jasper securely trains on brand and strategy, accelerates content and campaign production, and helps Marketers measure and optimize performance as part of an end-to-end solution. Jasper has been recognized as "one of the Top 15 Most Innovative AI Companies of 2024" by Fast Company. It has nearly 100k marketing team users and a growing roster of Enterprise and Fortune 500 logos including: Morningstar, Anthropologie, Prudential, Cushman & Wakefield, Wayfair, and more. The company is building multi-modal AI and working with the top AI platforms. They were one of the first partners of both OpenAI and Anthropic. With the Clipdrop acquisition, Jasper is redefining visual marketing across all modalities, offering advanced image features like background replacement, image upscaling, product staging, and more to its customers. Jasper is transforming how marketers create, innovate, and captivate audiences.
Requirements
- 4+ years of experience as a Customer Success Manager, Account Manager, or similar role.
- Proven track record of achieving commercial targets and goals, preferably in a SaaS setting.
- Experience managing complex accounts and renewals.
Responsibilities
- Work with 30-50 of Jasper’s Mid-Market customers to leverage AI in their specific industries and businesses.
- Serve as a customer advocate by building a strategy to manage the engagement and success of the customers.
- Act as a trusted advisor to customers to drive broad product adoption and ensure they reach high levels of satisfaction with the product.
- Become a product expert: Develop best practices to share with customers, helping them best leverage Jasper's full functionality.
- Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding customer experiences, and directly impact the product roadmap.
Application Instructions
- Not provided
Company Information
- Website: jasper.ai
- Mission: To elevate marketers with the power of AI.
- Recognition: “one of the Top 15 Most Innovative AI Companies of 2024” by Fast Company.
- Notable Customers: Morningstar, Anthropologie, Prudential, Cushman & Wakefield, Wayfair, and more.
Skills
Customer Success
Account Management
SaaS
Renewals
AI
Product Adoption
Strategic Planning
Customer Advocacy
Jasper
AI tool for efficient content creation
About Jasper
Jasper.ai provides an AI-powered tool designed to assist in content creation, specifically for producing high-quality blogs quickly and cost-effectively. This tool helps marketers, especially in the B2B SaaS sector, to generate effective campaigns by streamlining the writing process. Jasper.ai's service operates on a business model that enhances productivity for clients who need a large volume of content, such as marketing agencies and e-commerce businesses. A key differentiator for Jasper.ai is its commitment to ethical practices; it ensures that its AI models are not trained on client data, maintaining user privacy and confidentiality. Additionally, the company does not retain ownership of the content generated through its tool, and all data is stored securely in U.S.-based data centers. The goal of Jasper.ai is to provide a reliable and efficient content creation solution while upholding high standards of data security.
Austin, TexasHeadquarters
2020Year Founded
$121.6MTotal Funding
SERIES_ACompany Stage
Enterprise Software, AI & Machine LearningIndustries
501-1,000Employees