Senior Customer Success Manager at Adobe

Seoul, South Korea

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, Digital MediaIndustries

Requirements

Experience in Post-Sales Customer Success Account-Management for subscription-based Enterprise Software Solutions
Experience establishing relationships at Director level and above within enterprise organizations
Expertise, knowledge, and passion for Adobe products, including Creative Cloud, Adobe Firefly, and Adobe Express
Highly self-managed and adaptable, with passion to deliver brilliant customer experiences
Proactive customer service, clear communication (verbally, in writing, or presentations), and good judgment considering context and audience
Excellent organization skills and structured working approach, ability to handle multiple activities in parallel
Ability to influence and drive
Proven expertise in business application deployment and strategic account management
Deep understanding of client’s business model and respective markets
Based in Seoul, Korea

Responsibilities

Accountable for customer’s overall success with Adobe, including adoption of solutions, improving customer health, ensuring desired outcomes, and delivering business value
Deliver exceptional customer experience through proactive communication, orchestrating internal resources, and using customer engagement model to align, track, and evolve business goals
Lead customer discovery: uncover business requirements, map workflows, and align Adobe solutions to key challenges
Act as solution expert: evangelize products/technology, lead product enablement/demos, inform on new features to encourage creativity
Develop and maintain consultative relationships with customer executive sponsors, aligning activities with their business strategy
Identify and grow expansion opportunities (upsell/cross-sell), collaborate with sales teams for growth
Drive regular governance with customers: report metrics, raise awareness of Adobe news/events, share results with cross-functional partners
Manage portfolio of top strategic enterprise customers as central point of contact throughout customer lifecycle
Build and maintain positive business relationships with multiple contacts, including senior executives
Ensure customers achieve strategic business goals, acquire value from Adobe products, leading to renewals and upsells

Skills

Key technologies and capabilities for this role

Customer Success ManagementStrategic Account ManagementCreative CloudDigital Media SolutionsBusiness Relationship ManagementEnterprise Customer ManagementSubscription RenewalUpsellBusiness Application Deployment

Questions & Answers

Common questions about this position

Is this a remote position or does it require being in a specific location?

The role requires being based in Seoul, Korea.

What are the key skills and experience required for this Senior Customer Success Manager role?

The position requires proven expertise in business application deployment, excellent strategic account management, and a deep understanding of client business models and markets. Experience managing top strategic enterprise customers and working with Creative Cloud Solutions is essential.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Adobe?

Adobe is committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity, believing that new ideas can come from everywhere in the organization.

What makes a strong candidate for this Senior Customer Success Manager position?

A strong candidate is an experienced trusted advisor with a proven track record managing strategic enterprise customers, building executive relationships, driving renewals and upsells, and possessing deep knowledge of client businesses and Adobe's Creative Cloud solutions.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees