Senior Customer Success Manager

Abu Dhabi, Abu Dhabi, United Arab Emirates

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software as a Service (SaaS), Human Resources (HR) TechnologyIndustries

Requirements

The ideal candidate is a passionate business builder with a talent for tackling complex and ambiguous problems, driving real impact, and not afraid to get their hands dirty. They should be a talented generalist, comfortable diving into data for insights and confident in cross-functional project management with multiple stakeholders. A strong preference for working with great people in a highly collaborative, high-performance team is essential.

Responsibilities

The Senior Customer Success Manager will act as the primary point of contact for clients, building genuine and durable relationships to drive long-term revenue growth. Responsibilities include serving as a trusted advisor by providing strategic guidance on operational and product-related issues, acting as an internal advocate for clients by championing new products and capabilities, and developing comprehensive account strategies for long-term success for high-value strategic accounts. The role also involves proactively identifying risks, rallying internal stakeholders to address customer issues promptly, building relationships with senior stakeholders, understanding customer businesses and hiring plans, defining success metrics for partnerships, and hosting regular business reviews.

Skills

Customer Success

Account Management

SaaS

Payroll

HRIS

Compliance

Global Payroll

Onboarding

Renewals

Churn Reduction

Cross-functional Collaboration

Remote Communication

Deel

HR platform for managing global workforces

About Deel

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$660.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees