Senior Customer Success Manager

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI & Machine Learning, Food & Agriculture, Enterprise SoftwareIndustries

Requirements

Candidates should have at least 4 years of experience in an externally-facing project management or customer success role, with a focus on managing complex enterprise accounts. A strong work ethic and motivation for self-improvement and team growth are essential. Applicants must possess excellent relationship-building skills and be natural communicators, comfortable articulating complex technical solutions to various stakeholders. The ability to quickly understand problems and implement proactive solutions is also required.

Responsibilities

The Senior Customer Success Manager will manage and execute premium supplier distributor relationships, directly responsible for revenue generation from each deal. They will take ownership of enterprise accounts in the German market and support account executives during negotiations. The role includes preparing and leading training for new partners, spending time on-site with vendors during product launches, and ensuring teams are equipped to integrate Choco AI into their operations. Additionally, the manager will upsell new propositions, agree on contract renewals, liaise between partners and internal teams, and share vendor feedback with the product and marketing teams.

Skills

Project Management

Customer Success

Account Management

Communication

Problem-Solving

Relationship Building

Technical Solutions

Coco

Food delivery service from local restaurants

About Coco

CocoDelivery.com is a food delivery service that connects customers with local restaurants, ensuring faster, hotter, and fresher deliveries. It features a transparent pricing model with a single delivery fee, avoiding hidden costs that are common in the industry. The company also supports local restaurants by helping them reach a wider customer base, while operating with a commitment to zero emissions, appealing to environmentally conscious consumers. By charging a delivery fee shared with restaurants, CocoDelivery.com aims to maintain lower fees and generate profits through high order volume.

Santa Monica, CaliforniaHeadquarters

2020Year Founded

$40.4MTotal Funding

SERIES_ACompany Stage

Food & Agriculture, Social ImpactIndustries

501-1,000Employees

Risks

Dependency on Uber's platform may lead to loss of direct customer relationships.

Technological challenges in partnerships could delay delivery improvements.

Reliance on robotic systems may face public resistance and technological malfunctions.

Differentiation

Coco promises faster, hotter, and fresher deliveries than competitors.

The company operates with a zero-emissions model, appealing to eco-conscious consumers.

Transparent pricing with no markups or tips sets Coco apart in the delivery industry.

Upsides

Partnership with Uber Eats expands market reach and customer base.

Advancements in AI and robotics reduce operational costs and increase efficiency.

Growing demand for sustainable delivery aligns with Coco's zero-emissions promise.

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