Senior Customer Success Manager
hive.co85,000 - 110,000 CAD/year
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Food & Agriculture, Enterprise SoftwareIndustries
Requirements
Candidates should have at least 4 years of experience in an externally-facing project management or customer success role, with a focus on managing complex enterprise accounts. A strong work ethic and motivation for self-improvement and team growth are essential. Applicants must possess excellent relationship-building skills and be natural communicators, comfortable articulating complex technical solutions to various stakeholders. The ability to quickly understand problems and implement proactive solutions is also required.
Responsibilities
The Senior Customer Success Manager will manage and execute premium supplier distributor relationships, directly responsible for revenue generation from each deal. They will take ownership of enterprise accounts in the German market and support account executives during negotiations. The role includes preparing and leading training for new partners, spending time on-site with vendors during product launches, and ensuring teams are equipped to integrate Choco AI into their operations. Additionally, the manager will upsell new propositions, agree on contract renewals, liaise between partners and internal teams, and share vendor feedback with the product and marketing teams.
Skills
Project Management
Customer Success
Account Management
Communication
Problem-Solving
Relationship Building
Technical Solutions
Coco
Food delivery service from local restaurants
About Coco
CocoDelivery.com is a food delivery service that connects customers with local restaurants, ensuring faster, hotter, and fresher deliveries. It features a transparent pricing model with a single delivery fee, avoiding hidden costs that are common in the industry. The company also supports local restaurants by helping them reach a wider customer base, while operating with a commitment to zero emissions, appealing to environmentally conscious consumers. By charging a delivery fee shared with restaurants, CocoDelivery.com aims to maintain lower fees and generate profits through high order volume.
Key Metrics
Santa Monica, CaliforniaHeadquarters
2020Year Founded
$40.4MTotal Funding
SERIES_ACompany Stage
Food & Agriculture, Social ImpactIndustries
501-1,000Employees